SmarterTrack Reviews

SmarterTrack Description

SmarterTrack acts as an online help desk that facilitates the creation, tracking, management, and reporting of a variety of communication channels. SmarterTrack is a powerful communications platform that allows you to submit tickets via email, the online portal, live chat, community posts, comments on knowledge base articles, and more. It is ideal for building your online community. SmarterTrack offers a flexible, customizable and powerful ticketing platform. Tickets can be submitted via email or through the online portal. Responses can be sent from any location with an internet connection and a Web browser. It is possible to view the entire history of a helpdesk ticket, as well as all associated ticket communications including emails, notes and tasks.

Pricing

Pricing Starts At:

$15 per month

Integrations

No Integrations at this time

Reviews

Total

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features

design

support

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Company Details

Company:

Tweakservers

Website:

www.tweakservers.com/helpdesk-software/smartertrack/

Media

Product Details

Platforms

SaaS

Windows

Type of Training

Documentation

In Person

Customer Support

Online

SmarterTrack Features and Options

Customer Service Software

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Performance Metrics

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Virtual Assistant

Workflow Management

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