SimboConnect Description

SimboConnect serves as an Intelligent Virtual Assistant (IVA) designed for healthcare providers of all sizes, offering a Software as a Service (SaaS) solution that streamlines both incoming and outgoing phone communications. This innovative bot efficiently engages with patients over the phone, addressing a wide range of inquiries from simple appointment scheduling to complex medical refill requests, callback inquiries, and more, while autonomously resolving some requests and directing others to appropriate staff members to ensure that no appointments or tasks slip through the cracks. Furthermore, SimboConnect presents patient interactions in a structured format, paving the way for extensive automation and insightful analytics. With its comprehensive 360-degree follow-up dashboard, healthcare professionals can access a complete history of patient communications in one centralized location. Patients appreciate the immediate responses without the hassles of lengthy wait times or cumbersome interactive voice response systems, while healthcare facilities benefit from the assurance that no calls or appointment requests are overlooked, ultimately enhancing the overall patient experience. This seamless integration into healthcare practices not only boosts efficiency but also fosters stronger patient-provider relationships.

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Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Simbo AI
Year Founded:
2019
Headquarters:
United States
Website:
www.simbo.ai/

Media

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Product Details

Platforms
Windows
Mac
Linux
iPhone App
iPad App
Android App
Chromebook
On-Premises
Types of Training
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support

SimboConnect Features and Options

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

SimboConnect User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Doctor
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Improves Patient Care & Access

    Date: Apr 02 2024

    Summary: It is very accuracy. Inquiries patients requests and also high priority patients or emergency patients addressed promptly.

    Positive: This AI Boat can answer patient inquiries through automation.
    It also decreasing call volume and duration minimizing repeat calls to our office and also improves understanding of patients' needs and requests.
    It ensures timely resolution of patient requests or inquiries.

    Negative: I don't have any Complains till now. it will solve the inquires on time.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Physician
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simbo's AI bot is very helpful

    Date: Apr 02 2024

    Summary: Our clinic is finally able to ensure that there is no hold time for patients and has also reduced our front line staffing needs by 40%.

    Positive: SimboConnect has helped us save money and time, so our staff can work on other essential tasks.

    Negative: To be honest, in past we have used other AI call bots but but never had such a smooth and advanced experience as we did with SimboConnect.

    Read More...
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