ShiftCare Description

ShiftCare's Care Management features make it easier to provide highly personalized support to clients, their families, and their families. Our care management features make it easy to organize shifts, rosters, and teams, allowing you to deliver a more efficient and effective service. ShiftCare seamlessly integrates timesheets, expenses, and invoices to make accurate accounting easy. This will reduce your workload and help you grow. We connect you and all your teams with everything you need to coordinate shifts, coordinate clients, and provide quality care wherever they are. We make it easy for new clients to be welcomed, understand their needs and manage their goals. We also help them establish good relationships with their family and friends. Your teams will support clients in reaching their goals. We make it easy to track their progress and share it with the right people.

ShiftCare Alternatives
CareLineLive Reviews
CareLineLive
(158 Ratings)
CareLineLive is an all-in-one cloud-based home care management platform established in 2014 by Josh Hough, the company’s Managing Director. It secured a majority growth investment from Accel-KKR in June 2025 which also brought in partner companies MOA Benchmarking and Health Metrics. The platform is used by home care and domiciliary care providers in seven countries, with a strong focus on the United Kingdom and Australia. CareLineLive supports hundreds of organisations that collectively deliver care to many thousands of people every day. CareLineLive offers an integrated suite of digital tools covering staff scheduling, electronic medication administration (eMAR), digital care planning, payroll processing and client billing. The system is delivered through three connected components - the Management Portal, the Carer Companion App and the Care Circle Portal. The software is built for organisations delivering home-based care, including domiciliary care agencies, supported living providers, local authorities and NHS trusts. CareLineLive holds ISO 27001 certification for information security and ISO 9001 for quality management. It is accredited to Cyber Essentials Plus and meets the requirements of the NHS Data Security Protection Toolkit. The company is registered as an NHS England Assured Supplier of Digital Social Care Records and listed on the UK Government G-Cloud 14 framework. CareLineLive aligns with Professional Record Standards Body requirements, including the About Me Standard and the Personalised Care and Support Plan Standard. CareLineLive uses Amazon Web Services (AWS) infrastructure with UK data centers for UK customers and Australian data centers for Australian customers to ensure data sovereignty. The platform maintains 99.997% uptime.
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AdaCare Reviews
AdaCare
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You can quickly find the right caregiver for your client! Our database matches caregivers to clients based on skills, availability, and location. You can monitor your leads and refer sources with a full history of your activities. Your website can be linked to AdaCare's databases. Keep track of all your staff members, including their names, addresses, phone numbers and available hours, CEUs, expirations, and phone numbers. Our "instant timecard", which replaces paperwork and sends out alerts if caregivers get late, is called the "instant timecard". You get better documentation with less work. To view their calendars, maps, and schedules, caregivers can log in. Your caregivers and office staff can benefit from this service. For easier billing and payroll, you can print and export hours and miles. You can also access reports and charts to help you manage your business. You can work anywhere you like, whether it's at home, in the office, or out in the field. It's secure and reliable. Your caregivers can log into their computer from home to print their own schedules or maps.
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Weave Reviews
Weave
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Why use 8 systems when one package could do the job? Weave allows patient, client, and customer communication to be easier and more efficient while working in and out of your office. This is especially helpful during COVID. Weave makes it easy to communicate with clients and patients.
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Foothold Reviews
Foothold
(2 Ratings)
Over 25 years ago, one of our founders was working as the IT Director of a large behavioural health and residential services agency in New York. Sensing a need for a better way to track and report on their services, he developed a case management system for his agency. Over time, two other agencies joined in and helped expand the software so that it could serve the needs of virtually any human services agency in the country. Today, Foothold’s team and our software support hundreds of agencies across the nation, in Guam, and in Puerto Rico. With our technology expertise and roots in human services, we continue to empower agencies to focus on their missions.
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Pricing

Pricing Starts At:
$9 per user per month
Pricing Information:
Basic - $9
Professional - $15
Premium - $25
Free Trial:
Yes

Integrations

API:
Yes, ShiftCare has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
ShiftCare
Year Founded:
2015
Headquarters:
Australia
Website:
shiftcare.com
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Media

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Product Details

Platforms
Web-Based
Windows
Mac
Linux
iPhone App
iPad App
Android App
Chromebook
Types of Training
Training Docs
Live Training (Online)
Webinars
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

ShiftCare Features and Options

Home Care Software

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Scheduling Software

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Medical Scheduling Software

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Home Health Care Software

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Nurse Scheduling Software

Float Pool Management
Online Scheduling
Overtime Calculation
Payroll Management
Predictive Analytics
Shift Dispatching / Messaging
Shift Scheduling
Shift Swapping
Skills Tracking
Vacation / Leave Tracking

Patient Case Management Software

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Healthcare CRM Software

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

ShiftCare Lists

ShiftCare User Reviews

Write a Review
  • Name: Jason S.
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Overpromised Features, Underwhelming Reality

    Date: Nov 12 2025

    Summary: My overall experience with ShiftCare has been frustrating and disappointing from start to finish. The company painted a picture of a polished, integrated platform for home-care agencies, but what I received was an unstable and incomplete product with almost no meaningful support. The onboarding process was poorly managed, communication broke down once payment was made, and critical features like the public API were misrepresented. I lost time and money trying to get basic functionality working. ShiftCare might look good in demos, but in real use, it’s unreliable, buggy, and not supported by a team that stands behind its promises.

    Positive: The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it.

    Negative: ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.

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