ServoDesk Description

Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.

- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.

We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.

Pricing

Pricing Starts At:
$20 per month
Pricing Information:
Pay as you go, or annual subscriptions, you choose.
Free Version:
Yes
Free Trial:
Yes
See Pricing Details

Integrations

API:
Yes, ServoDesk has an API
View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Simplisys Ltd
Year Founded:
2006
Headquarters:
United Kingdom
Website:
www.servodesk.com
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Interactive Demo

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Media

Card View

Card View

Card View Configurable Automations with Workflow Custom and SCSV Extract Reports Self Service Portal Easy administration Dynamic Dashboard to view current activity in real time with click through

Product Details

Platforms
Web-Based
Windows
Linux
iPhone App
iPad App
Android App
Chromebook
On-Premises
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support

ServoDesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Facility Management Software

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

IT Asset Management Software

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Preventive Maintenance Software

Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

ServoDesk Lists

ServoDesk User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Principle Recruiter
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great product

    Date: Oct 02 2020

    Summary: If your looking for a customisable, easy to use help desk with fantastic reporting tool at a great price this is the one for you.

    Positive: Easy to use and Customise. Great interaction with company, very helpful.
    We have received very positive feedback from the team using it on a daily basis.
    Does everything you’d possibly want from a help desk system at a very competitive price.

    Negative: Can’t think of any.
    Well maybe that we didn’t install it sooner!!

    Read More...
  • Name: Sadie H.
    Job Title: Administration Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to use Software

    Date: Oct 02 2020

    Summary: Excellent service and a good solution to ticket management. Some good features within the software which can be adapted to our needs.

    Positive: Has helped me manage tickets much more effectively. The software is easy to use and support always at hand.

    Negative: Deployment was a slight issue, but resolved with the support staff.

    Read More...
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