ServiceNav Integrations

GLPI is a powerful Service Management software that uses open-source technologies. It makes it easy to plan and manage IT changes, solve problems efficiently, automate business processes, and maintain control over your IT infrastructure. Key features of the GLPI: 1. 1. 2. 2. Asset management and automatic inventories 3. Data quality control using rationality 4. Asset management: Administrative and financial 5. Software inventory and management of licences 6. Knowledge and frequently asked questions 7. Statistics and reports 8. 8. 9. Inventory of Android-based devices

Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. Gain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity

Managing security consistently across various organizations, ranging from distributed enterprises with multiple branch offices to small and midsize businesses (SMBs) with remote employees, can be quite challenging. For both SMBs and distributed enterprises, it is essential to maintain visibility into network and endpoint event data while also being able to efficiently utilize actionable insights to mitigate threats. The integration of ThreatSync, a vital element of Threat Detection and Response (TDR), plays a key role by gathering event data from the WatchGuard Firebox, Host Sensor, and advanced threat intelligence sources. This data is analyzed through a proprietary algorithm that assigns an in-depth threat score and rank, allowing organizations to prioritize their responses effectively. With its robust correlation engine, ThreatSync facilitates cloud-based threat prioritization, thereby equipping IT teams to address threats swiftly and with confidence. Ultimately, this system collects and correlates threat event data from both the Firebox and Host Sensor, enhancing the overall security posture of the organization.

Ekara is a unique all-in-one application monitoring solution. Ekara is fully hybrid and can monitor all applications (web, mobile business, thick-clients, Citrix voice, etc.). Ekara can monitor any and all applications (web, mobile, business, thick-clients and Citrix), to improve their availability and performance in your environment (intranet or internet). Its unifying interface and compatibility to all types of technology make it a valuable tool for your business and digital team. Ekara is disruptive technology. It's a single product that combines all the features of real-user monitoring with synthetic monitoring. It covers all intranet and internet environments. All this in one product! Ekara is a powerful tool which can monitor all your applications from desktops or laptops, as well as from real smartphones (Android or iOS). It can monitor all existing applications, including web, business apps and Citrix.

WatchGuard DNSWatch is a cloud-based solution that enhances security through DNS-level filtering, which helps identify and prevent potentially harmful connections while safeguarding both networks and employees from destructive attacks. Critical alerts are analyzed by WatchGuard experts, who provide clear summaries that include in-depth information regarding any potential threats. In instances where phishing is involved and an employee inadvertently clicks a malicious link, DNSWatch swiftly redirects them away from the harmful site and supplies educational resources to bolster their understanding of phishing risks. Since hackers often exploit DNS to launch attacks on unaware targets, monitoring DNS requests proves to be an effective strategy for detecting and thwarting such threats. By incorporating DNS-level filtering into the Total Security Suite, DNSWatch adds an essential layer of protection against malware infections. Additionally, attempts made by users to connect to recognized malicious DNS addresses are automatically blocked, ensuring they are redirected to a secure landing page without any disruption to their experience. This proactive approach not only defends against immediate threats but also educates users, contributing to a more security-conscious workplace.

The management of supplier relationships, particularly regarding risks associated with cyber threats, sustainability, compliance, and continuity, is becoming increasingly critical. As incidents involving third parties and their compliance responsibilities continue to rise, our platform addresses these challenges by acting as a secure, comprehensive hub that fosters collaboration across various internal risk disciplines, business units, and external partners. It facilitates the efficient and safe exchange of documents and questionnaires, while also offering a shared workspace for those engaged in collaborative projects. Within this unified platform, internal teams have the flexibility to determine the information they wish to share with other departments and outside entities. Additionally, our third-party catalog integrates smoothly with your internal procurement systems and external data sources, providing a consolidated overview of your entire third-party ecosystem. This all-encompassing perspective encompasses vital details about contracts and specific attributes, ensuring that you have all necessary information at your fingertips. By streamlining communication and enhancing visibility, we empower organizations to mitigate risks effectively and strengthen their supplier relationships.