ServiceDesk Plus MSP Description

ServiceDesk Plus is a web-based, fully-featured ITSM suite that is specifically designed for managed service providers. This all-in one ITSM solution provides comprehensive help desk, service desk and asset management in a multi-tenant architecture that has strong data segregation. This allows service providers to provide services and support to multiple clients through centralized controls.

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Pricing

Pricing Starts At:
$1445 per year
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
ManageEngine
Year Founded:
1996
Headquarters:
India
Website:
www.manageengine.com/products/service-desk-msp/
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Media

ServiceDesk Plus MSP Screenshot 1
ServiceDesk Plus MSP Screenshot 1
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Product Details

Platforms
Windows
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

ServiceDesk Plus MSP Features and Options

MSP Software

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Professional Services Automation Software

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

ServiceDesk Plus MSP User Reviews

Write a Review
  • Name: Ranjit G.
    Job Title: Server administrator
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Unified Help Desk Solution for Managed Service Providers

    Date: Jul 29 2025

    Summary: ServiceDesk Plus MSP is a comprehensive ITSM tool built for managed service providers to streamline support across multiple clients. It offers robust features for ticketing, automation, and SLA tracking, with centralized control and reporting. While it may need effort for advanced setups, it significantly boosts service delivery and operational efficiency for MSPs.

    Positive: ServiceDesk Plus MSP enables efficient management of multiple clients from a single console.
    It supports ticketing, SLA enforcement, asset tracking, and remote support.
    Offers client-specific automation, branding, and role-based access controls.
    Integrates with monitoring, analytics, and remote management tools seamlessly.

    Negative: Advanced features like multi-language support or custom dashboards may need enterprise plans.
    Performance can be affected in large-scale deployments without proper resource allocation.
    Customization of client-specific workflows may require scripting or advanced configurations.

    Read More...
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