Sawyer Reviews

Summary: Overall, Sayer has been a game changer to our organization and I wish we had started with them sooner!

Positive: We love that all the information we need for students is all in one place and easily accessible for all our instructors.

Negative: When setting up a new class, there's some repetitive steps needed.

Summary: We have been with Sawyer for 3 years and will continue being with them. We are satisfied with the platform. We love Sawyer!

Positive: I like that the setup of class offerings is easy and quick. Once the listings are set, creating the schedules is smooth and efficient. I am impressed by the customer support team, they respond within a few hours sometimes minutes. They follow up regularly to know if the problem was solved.

Negative: It is a lengthy process to make changes to the calendar. It takes a long time to cancel/ change sessions once they are on the calendar.

Summary: Great product, great support! Switching products is hard and time consuming. It was a big decision to switch but we are pleased we did.

Positive: Sawyer is easy to use and meets our needs for scheduling events. We've used several other products what really differentiates Sawyer is the support. When we have questions Sawyer staff answer them. At the start of the pandemic we needed to cancel and refund customers for in person events. The refund functionality was not what it needed to be to respond to this situation. The Sawyer team stepped up and quickly got changes made.

Negative: The one feature that seems to be missing is the ability to take a past event and edit it to reuse it.

Summary: We love Sawyer! Our school uses it to organize our summer school program. The teachers love that they can directly message families. We also received a lot of great feedback from our families - they love the color coded calendar of events that they registered for.

Positive: Sawyer is intuitive and user-friendly for our school staff as well as our families. I also really loved their onboarding process and the level of support they provide.

Negative: At first, the system was a little tricky to get the hang of. But, they’ve pushed out some updates that have really helped with that.

Summary: Easy to use and payout is quick. I think the customer service is top notch. I like knowing people can find our camp through your site.

Positive: I have been using Sawyer since 2020 for our farm animal science camp. The registration process is user friendly.

Using Sawyer gives our camp a notch about the rest because of the professional looking site.

Thank you.

Negative: The registration process should capture t-shirt sizes.

Summary: Very good product that has helped us survive Covid. I had registrations up and running within minutes of agreements for sites.

Positive: Before we used Sawyer we spent about 4 man-hours per camp or class coding our website to take and record payments, not to mention the time and headaches of communicating cancellations, refunds, or changes. Now if we spend 10 minutes setting up a class, I know I am slacking.

Negative: Moving from menu to menu could be a bit easier. Sometimes jumping between Calendar and Schedule is tedious.

Summary: Overall I have had an amazing experience with Sawyer! From the first meeting with the salesperson to the setup to use the product for over a year it's been a great experience!

Positive: Super easy to use! Amazing customer service!I love the credit card fee option that comes with Sawyer. Low fees and no extra charges! All right

Negative: Not really any kind I can think of. I would say maybe just more options and labeling tabs.

Summary: Sawyer has made it so easy to keep up with customer information, registration, and helped us keep tabs on our financial goals. We are very pleased and can't imagine running our studio without it!

Positive: It has really streamlined our class registration! They make it so easy to post new classes to our schedule and keep up with registration, attendance, and customer info. It really has made a positive change in the way we run our business!

Negative: I really don't have any complaints. So far, Sawyer ha exceeded our expectations!

Summary: Sawyer has been an amazing business tool! Highly recommend to any small business looking for a budget-friendly event registration system. I can access Sawyer on my laptop and phone if I’m on the go. The best feature on Sawyer is being able to mass email and/or text clients signed up for an event or camp. This is great for camp reminders/changes to an event/weather cancellation. With the click of a button, I can type my message and hit send. No more copy and pasting email addresses or having to text/call people from my phone.

Positive: I have saved so many HOURS on the computer since using Sawyer. I love that Sawyer collects all the client information and stores it (Ex. online camp forms—-emergency contact, allergies, etc.), sends confirmation emails to the clients and administrators as well.

The program is very easy to navigate and create events/camps. Transferring students to a different event date or issuing refunds is effortless. Everything is in one place and organized…no need for hard copies/paper documents anymore!

The registration system is easy for clients to use as well. After events, Sawyer will automatically send “rate your experience” type emails and also reminder emails about upcoming events. Not too many though that it’s annoying.

Negative: I would like to see more flexibility with running reports (Ex. Running a financial report for one specific event(s).)

Summary: I stumbled upon Sawyer late on night, stressed and frustrated, trying to get registration online, for my new summer day camps for kids. After fussing with the options provided by my website builder program, Sawyer was balm to my weary mind and soul. I started a free trial and had the entire menu of options created and ready to publish in 90 minutes. All that remained was a phone call with a very friendly Sawyer representative and a few signatures. My Sawyer page was linked to my website that next day and the stress abated. Thank you for creating a system for child-focused businesses like mine!

Positive: Intuitive to use with easy programming. Option to personalize with various photos and text. Easy to use for both vendor and patron.

Negative: The monthly fee is too high for me to justify using, now that my enrichment center is set up with a tuition management company. It would also be nice to have ACH as an option. Passing on credit card fees to the purchaser would be appreciated.

Summary: Overall, I've been with Sawyer since 2018, the help I get to run my program is amazing, I use it daily!

Positive: I am able to run reports really quickly, get a list of kids for a specific activities, ask specific questions in their form fields system, lots of great tools for my afterschool program. My rep is always there when I need him. Hey Dyland!

Negative: Discounts aren't automatic when it multiple service class, that takes a long time to refund families individually.

Summary: Sawyer made life so much easier for me. It was the best change I've made to the back end functioning of my business.

Positive: -usability
-multiple levels of usage (manager, teacher, scheduler)
-color coded (clear and pretty!)
-easy for families to sign up

Negative: Sawyer is best for semester pricing. It is clunky to set it up have families pay for classes on a monthly schedule when each month has a varying amount of classes due to holidays, vacations, etc.

Summary: I would send anyone and everyone to Sawyer Tools! I've already referred my friend's art teaching business and she's been using them for a year now. Families report the software being easy to use and my team appreciates all of the options the back-end offers for us to run our business seamlessly.

If you're running a business where families and kids are your customer community, Sawyer Tools will save you time, energy and stress so you can focus on the fun stuff!

Positive: The design of the software is beautiful, intuitive, and easy to use. Links are automatically generated for the classes, lessons, and workshops we create so it's easy to share with families for quick enrollment! And clients include family profiles so the learner's names, ages, and other notes are all included.

The various options for scheduling, specifically the "Semesters" format, are a game-changer for offering classes and workshops.

The setup for in-person vs. online is brilliant and easy to use and you can customize the policies for cancellations, covid, etc.

Negative: It's currently not an available feature to book recurring individual lessons through the system, but a good workaround is creating individual semesters for 1:1 sessions.

Summary: Overall excellent experience using this. They were even kind enough to put our billing on hold during Covid.

Positive: I’ve gained hours back using this product! The team behind it are always available to help, the backend UI is a cinch, the front end interface is easy for our clients. It tracks everything, adds emails to Mailchimp for me automatically, and does a hundred other things I haven’t even gotten to yet. Bookings made simple!

Negative: Not much at all! There were a few small hiccups along the way that were easily hammered out with tech support.

Summary: Sawyer is indispensable to my business at this point. I don't know how I got along without it in the past!

Positive: I love how easy it is to use and how much time it has saved me. I used to collect registrations, put them on a spreadsheet, send a separate invoice, and then record payments manually. It took hours that I could have been using to grow my business. Sawyer has streamlined everything!

Negative: I wish there were a way to edit customer profiles, like when they notify me that their email or phone number has changed. I also wish there were a way to send a mass email to every contact, and to see which contacts on the list are new so I can add them to my mailing list without having to sort through hundreds of email addresses.