Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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IBM watsonx Assistant
IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business.
-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Sarvam AI
Sarvam AI is a comprehensive sovereign AI platform built to empower organizations in India with advanced artificial intelligence capabilities. It provides a full-stack solution that includes cutting-edge models, scalable infrastructure, and developer tools for building and deploying AI applications. Designed with sovereignty in mind, the platform ensures data control and compliance by operating entirely within India. Sarvam AI offers state-of-the-art models specifically trained for Indian languages and cultural contexts, enabling more accurate and relevant outputs. The platform supports a wide range of applications, including conversational AI, speech processing, vision systems, and enterprise workflow automation. It features efficient infrastructure that simplifies model deployment and reduces the complexity of managing AI systems. Organizations can choose from multiple deployment options, including cloud, private cloud, and on-premises setups. The platform emphasizes security and enterprise-grade reliability from the ground up. It also provides tools like Sarvam Samvaad and Studio to accelerate development and experimentation. With a focus on scalability, it enables population-scale AI applications across industries. Ultimately, Sarvam AI helps businesses and institutions leverage AI to drive innovation and operational efficiency.
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