• Name: Anonymous (Verified)
    Job Title: Technical Operations Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Effective leads converter

    Date: Feb 03 2021

    Summary: Our experience with Drift was flawless. We are being able to convert most leads to sales. It works great on any websites. The overall platform is very useful in sales growth.

    Positive: The conversation bot is pretty advanced, it quickly responds to question with an accurate answer. We are using Drift on our sales website, it helps us to interact with visitors and capture any sales opportunities. Drift increases our sales conversion percentage.

    Negative: One downside is its lead manager, it provides less informations.

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  • Name: Lynn J.
    Job Title: Marketing Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Successful Markeing and Sales Platform

    Date: Feb 02 2021

    Summary: Drift is a challenge free way for connecting customers with the business, with the aim of increasing their sales, and marketing segment. Huge support and constant discussions,

    Positive: Drift supports marketing, by helping companies or business to have mutual connection and communications with customers.
    The support for Drift are super helpful and professional.
    Also, huge market segment is attained because of Drift.

    Negative: Drift is a well guided and facilitating way for communication, which foster sales and marketing. Eventually, the developer of Drift has eliminated challenges.

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  • Name: Anonymous (Verified)
    Job Title: IT Project Manager ( Senior )
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smart and effective

    Edited: Jan 30 2021

    Summary: Overall, it's a lite but powerful tool that smartly brings new clients into the sales pipeline. Loved its interface, easy for new users. Must try this to increases sales and engagement.

    Positive: Drift is effective, smart and easy to use. It helps my organization to give a more personalized and better experience to new customers. I loved its special chat command option it's fast and easily customizable.

    Negative: Need better and third party analytics implementation.

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  • Name: Jason L.
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Helps Me Engage Visitors

    Date: Jan 16 2021

    Summary: I feel like this software improves my bottom line not only by nurturing existing relationships but keeping people on my site long enough to begin relationships.

    Positive: I like their concept of conversational sales based on the work of the AI technology. Feels like a giant step forward from my flat old website.

    Negative: People know that it is essentially a robot they're talking to, but it still feels better for a website to care enough to ask questions.

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  • Name: Anonymous (Verified)
    Job Title: Customer relations and Marketing Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Increases conversion rate

    Date: Nov 24 2020

    Summary: We are very happy with the Drift solution, it's very easy to use and has a great ability that increases the relation and sales. We recommend every small-mid business to try this. Overall, it's excellent tool.

    Positive: Drift extremely helped in my business growth. Its ability to manage and personalize customers help to increase the conversion rate. The deployment of the Drift platform was super easy. Reports and sales visualization was great.

    Negative: Never encountered any major problem with this platform.

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  • Name: Amy S.
    Job Title: Assistant Principal
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Need a Boost?

    Date: Nov 24 2020

    Summary: Since starting to use Drift, I have been able to hit my sales quota for the first time since COVID has began. It was the best decision I have made for our company.

    Positive: With using Drift I have been able to create a more qualified pipeline and revenue faster than ever. With people being in lockdown, I am now able to engage every website visitor with an instant personalized experience.

    Negative: I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately. I highly recommend doing the trial if you are having any doubts.

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  • Name: Anonymous (Verified)
    Job Title: Senior Consultant
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Flexible and Powerful Chatbot

    Edited: Nov 20 2020

    Summary: My overall experience has been very fantastic for the first day of implementation. It helps my business to make customers a responsive and personalized experience. It's very easy to use.

    Positive: Drift is a very flexible and powerful chatbot platform that supports almost every platform. It's very easy to implement and onboard. On the positive side, it's easy setup, has great number of customizations support, auto-trigger settings, and cost-effective.

    Negative: No, nothing faced any problem using this platform.

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  • Name: Suhail A.
    Job Title: Co-founder
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The coolest and smartest chatbot in the market

    Date: Nov 19 2020

    Summary: Overall Drift is the king of the conversational chatbot space. It's super cool to have and gives the customer's website a premium feel.

    Positive: I like how conversational drift is and convenient it is to set it up. The look and feel of the bot is amazing and it's on top of the food chain.

    Negative: The only con I feel is that it's a little heavy on the budget. The pricing can be cheaper or can have cheaper options.

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  • Name: Anonymous (Verified)
    Job Title: Senior Technical Support
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Powerful Sales Engagement platform

    Date: Aug 25 2020

    Summary: Salesloft is an excellent platform to capture leads and helps to make new clients without any hassle. It's the best sales engagement platform we used. Overall we have positive experiences with it.

    Positive: #1- It makes visitors and users into customers.
    #2- Its clean User Interface and robust features to close deals.
    #3- Very simple and reliable sales engagement platform. To increase sales, without any hassle.

    Negative: #1- We had an overall great experience with it.

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  • Name: Anonymous (Verified)
    Job Title: Operations Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    SalesLoft, accelerates sales

    Date: Aug 24 2020

    Summary: It's the best sales engagement platform to interact and understand customers' requirements. It helps to accelerate sales and increase revenue. Its client reports are powerful and help to build a customer-centric structure.

    Positive: It helps to accelerate sales.
    Powerful Customer reports to build and deliver customer-based structure.
    Easy to integrate and excellent user interface.

    Negative: I never encountered any problem with this platform.

    Read More...
  • Name: Kunal R.
    Job Title: Manager
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Extremely effective tool

    Date: Jun 22 2020

    Summary: Drift is an extremely effective tool for my business, model. It fills the gap between company and customer relationships. It let me help my shoppers to solve any query in the quickest way. Its bot functionality is very powerful most of a time bot itself fixes the client query.

    Positive: Drift is available on cross-platform. It gives client history and other information while messaging, helps us easy to figure out issues. It has an inbuilt bot feature, the bot itself tries to solve client issues.

    Negative: In my usage, I never had any problem. For me, it's a completely hassle-free tool.

    Read More...
  • Name: Chet N.
    Job Title: CEO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great free plan

    Date: Apr 28 2020

    Summary: Overall it's a good option for live chat for a single user. More than that it can be a bit costly to use.

    Positive: I like the functionality and the ease of how simple the live chat website works. It's very reliable too.

    Negative: The paid plans are a little costly overall and free tier has limits.

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  • Name: Anis A.
    Job Title: Ownership Workflow Coordinator
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Ideal for Conversational Marketing

    Date: Jan 12 2024

    Summary: Salesloft is a powerful solution for businesses looking to enhance their conversational marketing. Its real-time engagement features, AI-powered chatbots, and support for account-based marketing make it an ideal choice for companies focused on personalized customer interactions.

    Positive: Salesloft does a great job in real-time conversational marketing, enabling businesses to engage with website visitors through live chat, chatbots, and personalized messaging.

    Negative: Some users may find Salesloft's pricing structure complex, and the initial setup might require a bit of extra technical expertise.

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  • Name: Yasser P.
    Job Title: Sales Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Improves efficiency, predictability, and growth throughout the revenue process.

    Date: Apr 04 2023

    Summary: Salesloft is a great tool for sales teams who want to improve their revenue process efficiency, predictability, and growth. It helps them gain full visibility into their business, drive process rigor, align buyers and sellers, spot pipeline risks and opportunities, increase forecast accuracy, and drive overall efficiency. Clari is easy to use, integrates well with Salesforce and other CRM tools, provides actionable insights and analytics, has a powerful forecasting module, and has an ecosystem of product suites that includes other products like Wingman by Clari. However, Clari can also be expensive for some businesses, sometimes buggy or slow, redundant or overlaps with some of the capabilities of Salesforce or other CRM tools, has issues with data sync or migration when there are changes in the sales organization or structure, and have limitations in their reporting and dashboard capabilities. Overall, I would recommend Salesloft to any sales team looking to generate income like professionals.

    Positive: It has strong integration with Salesforce and other CRM tools, allowing you to extract relevant information and update opportunities automatically.

    Salesloft has a simple and intuitive user interface that makes it easy to view, manage, and update your pipeline and forecast.

    It provides useful information and analysis to help sales representatives and managers identify risks, opportunities, trends, and patterns in their business.

    I like that it has a powerful forecasting module that helps sales teams improve their accuracy and confidence in their numbers.

    The conversation intelligence feature helps sales reps capture and analyze customer feedback and interactions.

    Salesloft has a product suite ecosystem that includes other products, which is a conversation intelligence tool that helps sales reps improve their skills and performance.

    Negative: It can be expensive for some companies, especially if they need to use multiple products in the product suite ecosystem.

    Sometimes it is buggy or slow at times, which can affect the user experience and data quality.

    Sometimes it is redundant or overlaps with some of the capabilities of Salesforce or other CRM tools, if used correctly.

    Salesloft may have issues with data synchronization or migration when there are changes in the organization or sales structure.

    Disappointing is the limitations in its reporting and dashboard features, which can make it difficult to customize or filter data.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Sales Marketing Manager
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Conversational marketing at a cost!

    Date: Apr 05 2022

    Summary: Very impressed with both the capabilities and the service delivered by the Salesloft team. Though it is hard to justify the price with some key features missing.

    Positive: Setting up the Salesloft chatbot was really quick and integrates seamlessly with our HubSpot CRM. When we did have an issue the support team responded quickly with accurate info.

    Negative: I would like to see a forms feature added. Though the integration works it would be much neater to have it out of the box here. Especially considering the steep price-point.

    Read More...