
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Qwen3.8-Max
Qwen3.8-Max is a frontier AI model from the Qwen family designed for advanced coding, coworking, research, multimodal reasoning, and long-horizon autonomous tasks. It is described as Qwen’s most capable model to date and the first Qwen-Max-class model with open weights announced for release. The model scales to 2.4 trillion parameters with 95 billion active parameters and is accessible through QwenCloud. Qwen3.8-Max is built to answer difficult questions and complete complex deliverables from start to finish. Its coding capabilities include autonomous project creation, self-testing, issue dispatch, CI validation, pull request workflows, and long-running feedback loops. The model is also designed for real-world work across legal review, UI/UX design, restaurant operations, structural engineering, rehabilitation visualization, sports analytics, and quantitative research. Its multimodal capabilities support images, documents, videos, interface reconstruction, visual production, application recreation, and visual feedback loops. QwenCloud supports industry-standard API protocols, including OpenAI-compatible chat completions and responses APIs as well as an Anthropic-compatible interface. By combining large-scale reasoning, agentic coding, multimodal intelligence, API access, long-context workflows, and open-weight availability, Qwen3.8-Max gives teams a powerful foundation for building advanced AI systems.
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GPT-5.6 Sol
GPT-5.6 Sol is OpenAI’s flagship model in the GPT-5.6 series, built for high-end reasoning, coding, scientific analysis, cybersecurity, and agentic automation. The model is designed to handle complex tasks that require planning, iteration, tool coordination, long-horizon reasoning, and careful execution across multiple steps. GPT-5.6 Sol introduces max reasoning effort, giving the model more time to reason deeply through difficult problems. It also introduces ultra mode, which uses subagents to accelerate complex work and extend capability beyond a single-agent workflow. For coding, GPT-5.6 Sol is positioned for command-line workflows, software engineering tasks, debugging, testing, and multi-step tool use. In biology and quantitative research workflows, the model is designed to support genomics analysis and other long-context scientific tasks while using tokens more efficiently than prior models. For cybersecurity, GPT-5.6 Sol supports legitimate defensive work such as vulnerability research, code review, patch development, security education, and defensive testing. The model includes a layered safeguard stack with trained refusals, real-time cyber and biology misuse classifiers, account-level monitoring, differentiated access, human-in-the-loop review, and ongoing red-team testing. GPT-5.6 Sol helps trusted users and organizations access more powerful AI for technical work while maintaining stronger controls around misuse, sensitive requests, and high-risk activity.
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