
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
Learn more
BAND creates robust interaction frameworks designed for enterprise-level applications of distributed AI agents. The platform facilitates immediate, collaborative interactions among both agents and humans, incorporating a runtime control plane that upholds policies, defines authority limits, and ensures transparency across diverse systems.
Additionally, BAND empowers developers, engineering teams, and leaders of enterprise platforms who are managing multi-agent ecosystems spanning internal infrastructures, SaaS solutions, and environments shared with partners. This support enhances operational efficiency and fosters innovation within complex organizational structures.
Learn more
Amazon Rekognition
Amazon Rekognition simplifies the integration of image and video analysis into applications by utilizing reliable, highly scalable deep learning technology that doesn’t necessitate any machine learning knowledge from users. This powerful tool allows for the identification of various elements such as objects, individuals, text, scenes, and activities within images and videos, alongside the capability to flag inappropriate content. Moreover, Amazon Rekognition excels in delivering precise facial analysis and search functions, which can be employed for diverse applications including user authentication, crowd monitoring, and enhancing public safety.
Additionally, with the feature known as Amazon Rekognition Custom Labels, businesses can pinpoint specific objects and scenes in images tailored to their operational requirements. For instance, one could create a model designed to recognize particular machine components on a production line or to monitor the health of plants. The beauty of Amazon Rekognition Custom Labels lies in its ability to handle the complexities of model development, ensuring that users need not possess any background in machine learning to effectively utilize this technology. This makes it an accessible tool for a wide range of industries looking to harness the power of image analysis without the steep learning curve typically associated with machine learning.
Learn more
Nima
Nima serves as a comprehensive solution for overseeing the entire Trust & Safety lifecycle, encompassing everything from detection and policy enforcement to adherence to global regulations. By integrating top detection providers and AI tools, it accelerates the processes of content and account evaluations in a unified platform. In scenarios where human judgment is necessary, moderators are equipped with complete account information, clear policy guidance, one-click enforcement options, and stringent quality controls, enabling them to make uniform decisions. All decisions are meticulously recorded, transparency reports are generated automatically, and real-time analytics reveal emerging risks, trends, and spikes in activity. By leveraging Nima, platforms can enhance user protection while effectively managing consistent and compliant Trust & Safety operations on a large scale, ultimately fostering a safer online environment for all users. This innovative approach streamlines processes, ensuring that safety measures are not only reactive but also proactive in addressing potential issues.
Learn more