RustDesk Reviews

Summary: Overall, RustDesk is much better than any other remote connector I have used previously.
It was the last resort after figuring out what was AnyDesk being used for.

Positive: Unattended Mode plus the OTP Mode, faster connection and better display and resolution handling on Windows, Mac, and Linux.

Negative: Remote Connection have no 'on-premises' options just like AnyDesk.

Summary: ****If you are a small IT business looking to replace expensive remote desktop solutions, this is NOT your answer****

I've wasted days and days and was told that RustDesk Server Pro could do everything TeamViewer does for less. I set up a self hosting server, handled the networking, etc, and it worked quite well. However, I needed to test the custom client to make sure it would work as TeamViewer's custom branded QS module does. They could not give me a free trial, which is understandable, so I paid a whopping $1 for a 5-day one, which allowed me to install the Self-Hosted Server Pro, but every link for me to try the custom client just took me the a help doc about upgrading licenses. And then the upgrade license buttons linked to the help docs too and the buttons that were supposed to be there did not match up with the console I was presented with (every button just went back to the same help doc). I emailed asking to buy a custom license so I could see if because after setting the slider to the number of endpoints I have, it was going to cost way more than TeamViewer. I emailed them again telling them the link they sent me is still showing more than I pay already and was then told to "just start with 100 devices and then upgrade", but they could not give me a price. When I AGAIN explained my business, I was told, "Sorry, you might have to use the other solution [TeamViewer], I do not think our license model is ok for you." I've since emailed and requested someone from Sales to reach out and if we can get this resolved, I'll improve my rating.

Positive: - Self Hosting
- Speed
- Security
- This means nothing, but the form told me I needed at least 100 characters in the text box. Lorem ipsum quick red fox yadda yadda yadda.

Negative: - Additional charge PER endpoint - regardless if you need unattended access or not
- Support is terrible/non existent.
- Server installation was a pain.

Summary: I guess you get for what you pay for. Even though it's Open Source and you basically have to self-host the application, you still have to pay for a license which is supposed to include professional support.

Positive: Even though it's fast when it does work, since it's self hosted and runs through your own relay server.

Negative: Their support staff are not helpful, blunt, not trained at all to work with the public and quite rude.
The system is full of bugs which are not being addressed, even though the internet is full of the discussions of these.