RunLoyal Description
RunLoyal is a game changer for pet businesses all across the country. We can help you increase your revenue, offer additional services, and go paperless. Our cloud-based software makes it easy to manage your business from anywhere and at any time. Customers can download your app from the App Store or Google Play. Customers can book appointments through your app, which will be streamlined to your staff portal. Customers will also receive appointment reminders, which reduces no-shows. Customers and you can also message each other if they have any questions. Your message will be sent as an SMS text if your customer does not have your app. Our secure POS payment system eliminates the hassles of forgotten payments, lost checks, and cash. RunLoyal Express check-in app can be added to your pet business tablet. Customers can check-in and leave appointments, add pets to their belongings, take notes, and pay for their appointments.
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RunLoyal Features and Options
Kennel Software
Pet Grooming Software
Pet Sitting Software
RunLoyal User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Stay away from RunLoyal Date: Feb 16 2023
Summary: Overall I am hugely disappointed with RunLoyal. They've cost me thousands of dollars and won't let me leave my contract. My experience has been dreadful.
Positive: I wanted to have my business run through an app. They were cheaper than Ginger. I wish I had chosen Ginger.
Negative: Staff is rude and insulting. Live Chat takes hours to respond which is terrible when you have a customer at the desk. I went all the way to the CEO I was so upset and he was just as bad as the staff. The software is glitchy and a huge waste of time. Ive lost 1,000's of dollars due to RunLoyal.
Read More...RunLoyal Company ResponseEdited: Oct 20 2023
Tim, We highly value all feedback, including the critical ones, as they play a pivotal role in guiding our continuous improvement efforts. I'd like to offer some clarity on a few key points. 1- We take customer service very seriously, that’s why I personally completed your onboarding and system training with you after you expressed a dislike for our onboarding representative. 2- We are always working to improve our internal processes and our product. We believe customer feedback is vital in helping us be successful at that. So we thank you for all of your feedback. 3- You and I talked about your experience several times. We offered multiple solutions to resolve your concerns, multiple times. We offered everything from free months on your subscription, to cancelling your subscription altogether at any time, without cost or penalty at all. All of which you refused. At the end of the day, given that you have chosen to remain an active RunLoyal customer, we look forward to a long-lasting partnership and appreciate your business. Regards, Brian - CEO of RunLoyal