RunLoyal Description

RunLoyal is a game changer for pet businesses all across the country. We can help you increase your revenue, offer additional services, and go paperless. Our cloud-based software makes it easy to manage your business from anywhere and at any time. Customers can download your app from the App Store or Google Play. Customers can book appointments through your app, which will be streamlined to your staff portal. Customers will also receive appointment reminders, which reduces no-shows. Customers and you can also message each other if they have any questions. Your message will be sent as an SMS text if your customer does not have your app. Our secure POS payment system eliminates the hassles of forgotten payments, lost checks, and cash. RunLoyal Express check-in app can be added to your pet business tablet. Customers can check-in and leave appointments, add pets to their belongings, take notes, and pay for their appointments.

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Pricing

Pricing Starts At:
$89 per month

Integrations

API:
Yes, RunLoyal has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
RunLoyal
Year Founded:
2017
Headquarters:
United States
Website:
www.runloyal.com
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Media

RunLoyal Screenshot 1
RunLoyal Screenshot 1 RunLoyal Screenshot 2 RunLoyal Screenshot 3 RunLoyal Screenshot 4 RunLoyal Screenshot 5 RunLoyal Screenshot 6
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Chromebook
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
Online

RunLoyal Features and Options

Kennel Software

Appointment Management
Calendar Management
Customer Management
Pet Birthday Tracking
Pet Grooming
Photo Management

Pet Grooming Software

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Client Management
Commission Management
Inventory Management
Mobile Grooming
Point of Sale (POS)
Recurring Appointments
Services List
Staff Management

Pet Sitting Software

Billing & Invoicing
Client Management
Credit Card Processing
Customer Portal
GPS Check-in / Check-Out
Key Management
Recurring Appointments
Scheduling
Staff Management

RunLoyal User Reviews

Write a Review
  • Name: Timothy K.
    Job Title: Owner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Stay away from RunLoyal

    Date: Feb 16 2023

    Summary: Overall I am hugely disappointed with RunLoyal. They've cost me thousands of dollars and won't let me leave my contract. My experience has been dreadful.

    Positive: I wanted to have my business run through an app. They were cheaper than Ginger. I wish I had chosen Ginger.

    Negative: Staff is rude and insulting. Live Chat takes hours to respond which is terrible when you have a customer at the desk. I went all the way to the CEO I was so upset and he was just as bad as the staff. The software is glitchy and a huge waste of time. Ive lost 1,000's of dollars due to RunLoyal.

    Read More...
    RunLoyal Company Response
    Edited: Oct 20 2023
    Tim, We highly value all feedback, including the critical ones, as they play a pivotal role in guiding our continuous improvement efforts. I'd like to offer some clarity on a few key points. 1- We take customer service very seriously, that’s why I personally completed your onboarding and system training with you after you expressed a dislike for our onboarding representative. 2- We are always working to improve our internal processes and our product. We believe customer feedback is vital in helping us be successful at that. So we thank you for all of your feedback. 3- You and I talked about your experience several times. We offered multiple solutions to resolve your concerns, multiple times. We offered everything from free months on your subscription, to cancelling your subscription altogether at any time, without cost or penalty at all. All of which you refused. At the end of the day, given that you have chosen to remain an active RunLoyal customer, we look forward to a long-lasting partnership and appreciate your business. Regards, Brian - CEO of RunLoyal
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