ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Evertune
Evertune is the Generative Engine Optimization (GEO) platform that helps brands improve visibility in AI search across ChatGPT, AI Overview, AI Mode, Gemini, Claude, Perplexity, Meta, DeepSeek and Copilot.
We're building the first marketing platform for AI search as a channel. We show enterprise brands exactly where they stand when customers discover them through AI — then give them the precise playbook to show up stronger. This is Generative Engine Optimization, also known as AI SEO.
Using applied AI and data science at scale, we give brands statistical confidence in our actionable insights. We decode what gets brands mentioned more and ranked higher, provide reliable brand monitoring and competitive intelligence, then deliver actionable content strategies that move the needle. Our AI SEO and AI search engine optimization tools are built for how LLMs actually work.
Why Leading Enterprise Marketers Choose Evertune:
Data Science at Scale: We prompt across every major LLM at volumes that capture response variations and ensure statistical significance for comprehensive brand monitoring and competitive intelligence.
Actionable Strategy, Not Just Dashboards: Specific content, messaging and distribution tactics that increase your AI search visibility.
Dedicated Customer Success: Hands-on training and strategic guidance to turn insights into improved performance in AI search.
Built for AI search as a channel: Organic visibility today, paid advertising and commerce tomorrow.
Proven Leadership: Founded by The Trade Desk veterans who pioneered data-driven digital advertising. Backed by data scientists from OpenAI, Meta and other AI leaders.
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FTK Forensic Toolkit
Quickly hone in on pertinent evidence, streamline searches, and significantly enhance analysis speed with FTK®, an innovative solution designed to work seamlessly with mobile devices and e-discovery technologies. FTK stands out as a robust and reliable tool that processes and indexes data in advance, thereby removing the downtime typically associated with search execution. Regardless of the variety of data sources or the volume of data needing examination, FTK excels in delivering results more rapidly and effectively than any other option available. By employing distributed processing, FTK is the sole forensic tool that fully utilizes multi-threaded and multi-core computing capabilities. While other forensic applications may underutilize modern hardware, FTK maximizes all available resources to aid investigators in promptly locating critical evidence. With its upfront indexing, the filtering and searching processes are executed with greater efficiency than any other alternative, enabling a more streamlined workflow for investigators. Ultimately, FTK not only enhances speed but also improves the overall effectiveness of forensic investigations.
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devContact
Reduce the volume of your support tickets by utilizing an integrated help desk module that includes FAQs and a comprehensive knowledge base. Customers can easily conduct keyword searches to discover solutions to their inquiries. With the built-in FAQs, users can independently search for their issues and find answers without needing to contact your support staff. You can manage these FAQs conveniently through the admin dashboard, accessible at any time and from any location. Additionally, consider implementing a chat-like communication feature that allows your support team to engage in real-time conversations with customers directly within the app. This enables users to attach screenshots from their mobile gallery, which can expedite the diagnosis and resolution of issues. Your support team can also retrieve device and app logs at any moment to assist your technical staff in resolving problems more effectively. All issues reported via mobile devices and emails are systematically recorded in the system, providing access through intuitive and intelligent issue tracking interfaces. Ultimately, a satisfied customer of your mobile app or game translates to a valuable positive review on app stores that you wouldn't want to overlook. Ensuring excellent customer service not only enhances user experience but also encourages loyalty and repeat usage of your app.
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