Revelation helpdesk Description
The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.
Revelation helpdesk Alternatives
ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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ServoDesk
Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
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Reveleer
Utilize the Reveleer platform to manage every component of the medical record retrieval and review process alongside your own team. You have the autonomy to execute your programs using your staff, while Reveleer offers additional support and expertise when needed. Our platform grants you comprehensive visibility throughout the entire process. You can independently conduct your HEDIS® and risk adjustment initiatives, or you may choose to tap into Reveleer’s knowledgeable specialists for assistance. The platform provides you with the flexibility to carry out the complete medical record review or focus on specific segments of the workflow. With detailed and thorough reporting capabilities, you can monitor your programs in real-time, staying updated on all developments, whether they are closed or outstanding gaps, match results, or non-match outcomes. Furthermore, the extensive reporting and chart history available within the platform facilitate a smoother outreach, collection, and review process, enhancing overall efficiency. This ensures that your team can adapt to changing needs while maintaining a high level of accuracy and effectiveness throughout the review process.
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Revel
Revel promotes active engagement in learning, which is essential for student success. By encouraging students to take an active role in their education, Revel enhances academic outcomes. This platform goes beyond just being a digital textbook; it offers an interactive combination of authored material, multimedia elements, and assessments. With Revel, learners can seamlessly read and practice in one unified experience. The integrated interactive content and assessments throughout the narrative allow students to delve deeper into concepts and apply their knowledge effectively. Additionally, Revel's mobile-friendly design enables students to access their studies anytime and anywhere, making learning more convenient across various devices. Fully digital and engaging, Revel is designed to foster active participation in the educational process. It provides a unique blend of content and interactive assessments that create a comprehensive learning environment, ensuring that students are well-equipped to succeed academically. Explore how Revel can empower both educators and students in their educational journeys.
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Integrations
No Integrations at this time
Company Details
Company:
YellowFish Software
Year Founded:
2001
Headquarters:
United States
Website:
www.revelationhelpdesk.com
Media
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Product Details
Platforms
Web-Based
Windows
Mac
Linux
Customer Support
Business Hours
Online Support
Revelation helpdesk Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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