ResponseTek Description

CX Intelligence models provide insight that can be used immediately within your business, from the front line to senior management. It is tailored to your specific needs. Technology combined with the right amount self-service to put your control, and the right amount tailored insight and support services that guide you as and whenever you need it. We gather and aggregate customer experience data, including journey, behavior, and demographic data, to improve customer experience monitoring and improvement in real-time. We listen to your customers on their terms. We capture the voice of your customer at every touchpoint, in any language and on any device. We are quick and efficient: As experts in highly personalized transactional survey design, we allow customers to voice their opinions in a fast and efficient manner. This results in survey response rates of up to 48%.

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Company Details

Company:
ResponseTek
Year Founded:
1999
Headquarters:
Canada
Website:
www.responsetek.com/platform/overview/

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Product Details

Platforms
SaaS
Customer Support
Phone Support
24/7 Live Support
Online

ResponseTek Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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