ResponseTek Reviews

The new Microsoft Customer Experience Platform will help you bring your customers into focus. Siloed data can make establishing long-lasting relationships difficult and difficult. Find out how to get the visibility you want. To create personalized experiences, unlock the potential of your customer data. A platform that gives you full control of your customer data will help you deliver more relevant customer interactions and build deeper relationships. You have full control over your data and can connect directly with your customers. Predict customer intent and deliver the right content to the right channel at the right time. AI-orchestrated journeys enable you to deliver connected customer experiences at every touchpoint. Combine transactional, behavioral and demographic data in real-time to create a 360-degree view of customers that is rich with actionable insights.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows