
Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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BAND creates robust interaction frameworks designed for enterprise-level applications of distributed AI agents. The platform facilitates immediate, collaborative interactions among both agents and humans, incorporating a runtime control plane that upholds policies, defines authority limits, and ensures transparency across diverse systems.
Additionally, BAND empowers developers, engineering teams, and leaders of enterprise platforms who are managing multi-agent ecosystems spanning internal infrastructures, SaaS solutions, and environments shared with partners. This support enhances operational efficiency and fosters innovation within complex organizational structures.
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WarpStream
WarpStream serves as a data streaming platform that is fully compatible with Apache Kafka, leveraging object storage to eliminate inter-AZ networking expenses and disk management, while offering infinite scalability within your VPC. The deployment of WarpStream occurs through a stateless, auto-scaling agent binary, which operates without the need for local disk management. This innovative approach allows agents to stream data directly to and from object storage, bypassing local disk buffering and avoiding any data tiering challenges. Users can instantly create new “virtual clusters” through our control plane, accommodating various environments, teams, or projects without the hassle of dedicated infrastructure. With its seamless protocol compatibility with Apache Kafka, WarpStream allows you to continue using your preferred tools and software without any need for application rewrites or proprietary SDKs. By simply updating the URL in your Kafka client library, you can begin streaming immediately, ensuring that you never have to compromise between reliability and cost-effectiveness again. Additionally, this flexibility fosters an environment where innovation can thrive without the constraints of traditional infrastructure.
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StarTree
StarTree Cloud is a fully-managed real-time analytics platform designed for OLAP at massive speed and scale for user-facing applications. Powered by Apache Pinot, StarTree Cloud provides enterprise-grade reliability and advanced capabilities such as tiered storage, scalable upserts, plus additional indexes and connectors. It integrates seamlessly with transactional databases and event streaming platforms, ingesting data at millions of events per second and indexing it for lightning-fast query responses. StarTree Cloud is available on your favorite public cloud or for private SaaS deployment.
StarTree Cloud includes StarTree Data Manager, which allows you to ingest data from both real-time sources such as Amazon Kinesis, Apache Kafka, Apache Pulsar, or Redpanda, as well as batch data sources such as data warehouses like Snowflake, Delta Lake or Google BigQuery, or object stores like Amazon S3, Apache Flink, Apache Hadoop, or Apache Spark.
StarTree ThirdEye is an add-on anomaly detection system running on top of StarTree Cloud that observes your business-critical metrics, alerting you and allowing you to perform root-cause analysis — all in real-time.
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