Quosera Reviews

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Nuxeo makes it easy for you to create smart content-centric apps that improve customer experiences, improve decision making and accelerate products to market. Nuxeo has many common uses, including document management, enterprise content management (ECM), digitization asset management (DAM), and case management. Nuxeo allows organizations to securely access, find and use information across business units and channels, regardless of their size or volume.