Qmatic Experience Cloud Description
With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency.
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience.
Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.
Qmatic Experience Cloud Alternatives
anny
anny is an all-in-one solution for booking and managing hybrid workplaces.
Employees can easily reserve desks, rooms, parking spots, equipment, and other shared resources in one central platform. Flexible booking rules and group permissions ensure you stay in control of access and usage.
Key Features:
🗺️ 3D Office Map – Interactive floor plans for an easy and visual booking experience.
🧍 Visitor Management – Simplify guest registration with digital check-in, e-signatures, and real-time notifications.
🗓️ Weekly Planner – Coordinate office presence, see when colleagues are onsite, and plan smarter.
🌐 Integrations – Works seamlessly with Microsoft 365, Outlook, and Google Workspace.
📞 Dedicated Support – Personal, reliable support that helps your team succeed.
🔒 Data Privacy & Security – Internationally compliant and built to protect your organization’s data.
Trusted by 1,000+ organizations worldwide – including DeepL, Samsung, and Nio – anny helps teams collaborate effectively and optimize office space.
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TablesReady
Our SMS-powered waitlist, reservations and queue management app for restaurants, hospitals, and other businesses will streamline your customer flow.
* Customers can add themselves via an embedded widget, web page or SMS message to your list. You can also turn this off.
* Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more.
* You can easily text your guests when you are available. You can choose from a variety customizable automated messages or open a 1:1 SMS chat.
* Can you use another software to schedule appointments? No problem. Upload reservations or use our API to manage your customer flow.
* Integration with Square POS, Weebly and Weebly allows you to send text messages when an order has been placed.
*There is no app that you or your customers can download.
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Qminder
Businesses around the world lose billions of dollars every year due to long queues. Customers who are subject to poor queueing are less likely stay and recommend your business. Compare the performance of different departments and locations. Monitor wait times and the number of visitors who are waiting. Give your staff the tools to improve customer service. Recognize the achievements of your team and identify areas for growth. You can easily measure and share your performance results. Service reports are a great way to track KPIs and evaluate the effectiveness of your service strategy. Customers can join a virtual waiting list using their phones to eliminate in-person lines. Monitor your line in real-time. Customers can safely wait in their cars, at home or outside. Notify customers when you are available to serve them. Provide customers with regular updates about wait times and any other information. Talk to customers and ask for their feedback.
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WaitWell
WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
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Pricing
Pricing Information:
Upon request
Company Details
Company:
Qmatic
Year Founded:
1981
Headquarters:
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
Website:
www.qmatic.com
Media
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Product Details
Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Online Support
Qmatic Experience Cloud Features and Options
Queue Management Software
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Appointment Scheduling Software
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Patient Scheduling Software
Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging
Patient Management Software
Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Visitor Management System
Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List
Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Event Check In Software
Attendee Segmentation
Badge Printing
Data Import / Export
Data Synchronization
Guest List Management
Guest List Search
Lead Capture
Multi-Event
QR Codes
Reporting/Analytics
Ticketing
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