Punchh Description

Marketing Disrupted. A new way for retailers, restaurants, and c-stores to increase same-store sales. Consumers expect a seamless, personalized, and coherent experience at all touchpoints. With fierce competition, customer loyalty is essential. One-size-fits all marketing is not enough. Brands need to adopt a digital-friendly, transformed approach in order to stay relevant.

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Integrations

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Reviews - 1 Verified Review

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support
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Company Details

Company:
PAR Technology
Year Founded:
1968
Headquarters:
United States
Website:
punchh.com

Media

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Punchh Features and Options

Customer Loyalty Software

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Punchh User Reviews

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  • Name: Anonymous (Verified)
    Job Title: Business Analyst
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Punchh - Review

    Date: Jun 08 2020

    Summary: We have used the Punchh dashboard and omnichannel campaign setup as a part of a project from the client end for more than year now. The dashboard is very attractive and provides a lot of information about the statistics of the brand. Milestone tracking at user level is a cool feature but I don't understand how a client can consume the information.

    On an overall level, Punchh provides decent CRM services.

    Positive: (+) Loyalty CRM system with reward tracking.
    (+) Automatic Dashboard with all relevant figures for tracking business.
    (+) User-level milestone tracking in the dashboard
    (+) Omnichannel integration.
    (+) UI and UX are very attractive.

    Negative: (-) Customer support is not very reliable.
    (-) The dashboard gets stuck sometimes and takes time to get back to normal.
    (-) No alarm systems in case of any failures in the dashboard.

    Read More...
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