Punchh Description
Marketing has undergone a significant transformation. At last, there is an innovative method for eateries, convenience stores, and retail businesses to enhance their same-store sales. Today's consumers demand a tailored, integrated, and consistent experience at every interaction. With competition at an all-time high, maintaining customer loyalty has become essential, and generic marketing strategies no longer suffice. To remain competitive and relevant in this landscape, brands must adopt a revamped, digitally-savvy strategy immediately. This shift not only addresses consumer expectations but also positions businesses for sustainable growth in an ever-evolving market.
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Punchh - Review Date: Jun 08 2020
Summary: We have used the Punchh dashboard and omnichannel campaign setup as a part of a project from the client end for more than year now. The dashboard is very attractive and provides a lot of information about the statistics of the brand. Milestone tracking at user level is a cool feature but I don't understand how a client can consume the information.
On an overall level, Punchh provides decent CRM services.Positive: (+) Loyalty CRM system with reward tracking.
(+) Automatic Dashboard with all relevant figures for tracking business.
(+) User-level milestone tracking in the dashboard
(+) Omnichannel integration.
(+) UI and UX are very attractive.Negative: (-) Customer support is not very reliable.
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(-) The dashboard gets stuck sometimes and takes time to get back to normal.
(-) No alarm systems in case of any failures in the dashboard.
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