AlisQI
AlisQI is a cloud-based quality management platform designed for process and batch manufacturers who want to move out of constant firefighting and into more stable, predictable operations, without losing control over compliance.
Instead of treating quality as a set of isolated documents or events, AlisQI connects quality, lab, and production data into a shared operational view. This allows teams across functions and sites to identify problems earlier, act faster when issues arise, and maintain confidence in both product quality and day-to-day execution.
The platform is organized around a set of configurable quality modules, including areas such as document control, training, deviation and CAPA management, audits, risk management, supplier quality, statistical process control, and EHS. On top of these modules, AlisQI provides ready-to-use solutions, called Solvers, which bring together forms, workflows, dashboards, and logic to address specific quality and operational challenges.
Solvers are designed to be usable from the start and to adapt over time as products, processes, or plants change. This evolution does not require custom development, external consultants, or disruptive IT projects, helping manufacturers improve without adding complexity.
Manufacturers use AlisQI to align quality practices across sites, reduce waste and rework, improve audit preparedness, support continuous improvement initiatives, and link shop-floor and lab data directly to quality processes. AlisQI is used across a wide range of manufacturing industries, including chemicals, plastics, paper and packaging, textiles, food and beverage, personal care, automotive, and industrial manufacturing.
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ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Zendesk
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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LessonBridge
The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned.
Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization.
Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching.
Manage - Ensure knowledge quality using an automated review process.
Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know.
Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!
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