CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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Local Measure Engage
Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS.
Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs.
Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes.
To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots.
Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.
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CCT ContactPro
CCT ContactPro® (CP) serves as an ideal solution for creating a Unified Agent Desktop within a Customer Service Automation framework in an Omni-Channel Contact Center setting. This innovative platform equips agents to meet the challenges of modern Omni-Channel communication, allowing them to assist customers effectively. By utilizing cutting-edge technology, the solution optimizes current systems, lowers contact center expenses, and enhances customer satisfaction. Its adaptable desktop, combined with automation and integration features, ensures that services are delivered efficiently, utilizing the best resources at the most opportune moments to provide an outstanding customer experience (CX). Moreover, the streamlined access to crucial information for productive customer interactions, along with the efficiency gained through automation, boosts agent output significantly. In an age where customers prefer rapid resolutions through their preferred communication channels, ContactPro® meets these expectations seamlessly. Ultimately, the platform not only enhances agent performance but also fosters stronger customer relationships through effective engagement.
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Noetica
Synthesys, developed by Noetica, serves as a comprehensive orchestration and workflow solution for contact center agents, aiming to enhance productivity while minimizing resource expenditure. This platform provides a range of features including multi-channel support, visual call scripting, an integrated agent interface, management of campaigns, and effective CRM functionalities. Additionally, Synthesys is designed to be scalable, robust, and dependable, making it an ideal choice for diverse business needs. With its innovative tools, it empowers contact centers to optimize their operations and improve customer interactions efficiently.
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