Primas CX Description
This state-of the-art solution overlays on your existing premise-based contact center, providing true omnichannel capabilities. This innovative software package contains up to 20 world-class CX apps that can easily be implemented in a matter days. It also comes at a low price. It requires only minor modifications to existing call centers. Transforms voice-only agents to omni-channel agents that can communicate simultaneously via chat, voice, email, social media, and email. Chat via text message allows for "anytime" communication, replacing direct contact with a human agent. Screen Pop displays past interactions and repeat contacts. It follows customer journey. Recall caller is greeted by name and offered to connect with the agent with whom he last spoke.
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