PrediCX Description

Your contact center is your greatest untapped resource. It's where customers can continuously coach your business. PrediCX, an AI platform that unlocks this value through predictive insight and automation across every channel to optimize customer experience and customer service, is called PrediCX. AI can be used to extract predictive insights from every customer interaction, regardless of the channel. Recommendations to improve profitability and customer service. Receive early warnings about issues and automatic coaching. You can quickly track any urgent complaints or enquiries and point your customers to the best resource or channel. AI uses concepts and not keywords to classify incoming comments so that analysis is accurate, insightful, and not predetermined. Customer feedback is not overlooked. Automated triage of queries from digital channels, automatically classify agents and assist them, and enhance chatbots.

Pricing

Pricing Starts At:
$495 per month
Free Trial:
Yes

Integrations

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Company Details

Company:
Warwick Analytics
Year Founded:
2011
Headquarters:
United Kingdom
Website:
www.warwickanalytics.com

Media

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Product Details

Platforms
SaaS
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Live Rep (24/7)
Online Support

PrediCX Features and Options

Machine Learning Software

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Text Mining Software

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Predictive Analytics Software

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

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