
Robin by Atera is an autonomous IT support solution that helps organizations resolve device and cloud-related issues automatically. The system functions as an AI-powered IT agent capable of handling support requests from employees across communication channels such as Slack, Microsoft Teams, email, and service portals. Robin analyzes incoming requests, verifies user identity through integrations with systems like Okta, Azure AD, or Google Workspace, and collects the necessary technical data to diagnose the issue. The platform can perform actions directly on endpoints, including installing applications, restarting devices, managing updates, resolving network issues, and troubleshooting system performance problems. Robin is designed to take full ownership of support incidents, investigating the problem, applying approved fixes, confirming resolution, and closing the ticket. The system continuously learns from previous incidents and outcomes, improving its ability to resolve future issues automatically. Through integrations with IT service management platforms and internal tools, Robin can execute workflows securely across an organization’s technology stack. By automating common IT support tasks, Robin helps reduce ticket backlogs, improve employee productivity, and minimize the need for additional IT staff.
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Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Droyd
Monitor the advancement towards corporate objectives through your favorite applications, including Slack and various channels. Share insights, metrics, and trends while celebrating achievements to foster growth. Setting up Droyd is a breeze with just three straightforward steps. Promote team engagement by sharing trends, fostering ownership, and ensuring alignment across the board. By aggregating your business metrics directly from the source, you create a reliable foundation for your data. Enhance team accountability with a centralized hub for operational insights. Recognizing that individuals have unique habits, Droyd allows you to merge metrics into easy-to-read reports and customize the timing and delivery of these insights. This streamlined approach leads to improved outcomes with less effort. With Droyd, you can track milestones and identify trends that enhance collaboration. Effortlessly view your progress against specific goals or historical data through Slack, all automated. Connect seamlessly with any data source, whether it’s your CRM, billing software, or data warehouse, and compile KPIs to be dispatched to your preferred communication channel. The setup for metrics and reporting schedules is accomplished in no time, making it easier for teams to stay informed and aligned. This ensures everyone is on the same page and working towards a common goal.
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Hatica
Hatica provides actionable analytics and workflows that empower engineering teams to be their best. Combine git, project and collaboration data to gain insights into dev workflows that will help your engineering teams do their best work. Track Pull requests metrics from open through deployment, along with code-review metrics, to identify bottlenecks or opportunities for improvement. Metrics such as deployment frequency, MTTR and change failure rate can be used to measure DevOps performance. A centralized dashboard that displays aggregated activity and metrics from git, project management and CI/CD tools, which act as a proxy for progress and performance, allows you to view the data. You can gain insight into the allocation of effort by engineering teams to align them with business goals. Hatica consolidates all work activity and progress in a central dashboard, giving visibility into where your teams are working and what they are facing.
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