PlanetSpark User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Looting the money Edited: Jul 02 2022
Summary: Zero. People talk nicely to attract customers. Never trust them.
Positive: I signed up for the course for my 6 year old. They were calling me multiple time to pay the fees, then no response from team members. When I asked for refund, they didn’t respond, later I have to file the case via PayPal. Then email responding, texting back, I asked for cancellation, they didn’t pay back the money saying we are working on it. I lost my 1600 dollars.
Negative: Fraudulent organization. Don’t trust/ looting / cheating.
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This organization needs to be closed soon due to fraudulent cases. I am going to file case against each one of the people for fraud. Even if I have to pay the money for to run a case against them I'm ready for it. This should never be repeated to any other customers. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Not recommended Edited: Jun 01 2022
Summary: Not recommended at all. Accents of the teachers are poor. Better to teach the kids at home and not to waste money on such platform.
Positive: I have been following up for refund as I was not satisfied with the way the teacher was teaching. I had my feedback shared in PTM but that was not taken care of. Sales team had promised a refund without question but seems that was a false promise.
Negative: Copy of Pros! I only found negative reviews of them. Teachers English speaking is poor. They are following a syllabus and just reading out to student. Those things are impractical.
Read More...PlanetSpark Company ResponseDate: Jul 17 2023
Thank you for providing an update regarding the resolution of your case and the refund from PlanetSpark. We are glad to hear that the issue has been resolved and the refund has been processed. We apologize for any dissatisfaction you experienced with the teaching approach and the lack of response to your feedback during the PTM (Parent-Teacher Meeting). It is our goal to provide a high standard of teaching and address any concerns raised by parents. We apologize if your feedback was not adequately addressed. We understand your concerns about the teachers' English-speaking abilities and the teaching methodology. We continuously strive to improve our teaching quality and curriculum to ensure a practical and effective learning experience for our students. We appreciate your feedback and will take it into consideration as we work to enhance our services. We apologize for any inconvenience caused and understand your decision not to recommend our platform. We value your feedback and take it seriously as we continually improve our services. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and are committed to providing a positive learning experience for our students. Thank you for sharing your experience with us. We appreciate your feedback and will continue to work hard to meet the expectations of our students and parents. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Be really careful if you decide to pull the plug Date: Dec 09 2021
Summary: Not worth it. My unsolicited advice. Do not put your child in the rat race. Help them develop skills in more practical ways. The Problem with this type of education is that it is not so different from the schools. All we are doing is speed up their learning rathe focussing on what should they be learning.
PlanetSpark overall is highly not recommended. You have been warned!Positive: Exceptional sales team who will promise heavens. Exceptional customer success team who do not understand that it is all about long term relationships. Teachers are good and keep children engaged but unfortunately have fixed curriculum and even with 1:1 classes you are going to find it hard that planet spark teaching framework is flexible. Every child is unique and if they were to be taught as everyone else then what is the difference between sending them to school and private institutions.
Negative: PlanetSpark sells the package based on a lot of promises and one of the promises is that they will refund your money ( no questions asked). Please be really careful if you decided to pull the plug. I am chasing them for the last 2 and half months following up regularly. No one is taking any action. All the sales, a customer success team, escalation team know this.
Read More...PlanetSpark Company ResponseDate: Jul 17 2023
We deeply apologize for any issues you have faced regarding the refund process. It is our goal to provide a hassle-free experience for our customers, and we regret any delays or lack of action in resolving your refund request. We take this matter seriously and will investigate internally to ensure that such instances are not repeated. We understand your overall dissatisfaction and your advice to explore alternative ways to develop your child's skills in a more practical manner. We believe in a well-rounded education that goes beyond just academic learning, and we are continuously striving to improve our offerings. We are committed to addressing your concerns and finding a resolution. Please provide us with your contact details, including your phone number and email address, so that our customer service team can reach out to you directly. Alternatively, you can reach our customer support team at customersupport@planetspark.in. We assure you that we will work diligently to address your concerns and provide a satisfactory resolution. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Worst experience ever! Won’t recommend to anyone. Date: Sep 17 2021
Summary: There are other services you should avail anything other than PlanetSpark!! My kid is happily learning at a different place!
Positive: Seriously none! None none absolutely none! So now you know how desperate these folks are. Very unprofessional. Never have I dealt with folks like this before.
Negative: I won’t get in much details but the initial contact representative have bounced me back several times so unprofessional! I think they should teach their reps and then teach other. I have asked to not contact me like 20 times! Seems like they won’t budge.
Read More...PlanetSpark Company ResponseDate: Jul 17 2023
We apologize for the experience you had with our services at PlanetSpark. We deeply regret any unprofessionalism or inconvenience you encountered during your interactions with our team. We understand your frustration and disappointment with the initial contact representative. It is our goal to provide exceptional customer service and professionalism at all times. We apologize if our representative did not meet your expectations. We take this feedback seriously and will use it to improve our training and communication processes. We sincerely apologize for any persistence in contacting you despite your request not to be contacted. We strive to respect our customers' preferences and apologize for any inconvenience caused by our continued outreach. We will take your feedback into consideration and work to ensure that our communication practices align with our customers' preferences. We understand that you have found an alternative service where your child is happily learning. We respect your decision and wish you and your child all the best in their learning journey. Thank you for bringing these matters to our attention. We value our customers' feedback and take their experiences seriously. We remain committed to continually improving our services and ensuring a positive learning environment for our students. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and are committed to addressing any concerns you may have had. Thank you for your understanding.
