Pixella Reviews

Summary: I had an issue with my trial membership getting charged accidentally, and was charged $44 after I thought I cancelled the trial.
I reached out to support and they got back to me and refunded the money and verified my year subscription for $0.99!
I’m so happy with Pixella and will recommend it to all y family and friends. I appreciate the rapid response and excellent support.
Thank you.

Positive: I loved how Pixella resolved the issue within 48 hours and refunded my money! And I love the software

Negative: I was confused about the free trial period and was billed without my consent.

Summary: My overall experience is positive, their customer service is amazing and I am sure to recommend their services to anyone who may need them.

Positive: Their image generation service was excellent and spot on, I definitely liked the tools at my disposal.

Negative: There isn't anything I did not like admittedly, they offer a straightforward service and it is excellent at what it aims to accomplish.

Summary: Impressive and professional. I used their product just the once to fill an official form requiring specific dimension of an image.
It worked well.

Positive: I was notified that Pixella had taken money from my account as ongoing subscription charge which I did not want or need. Upon notifying them of this and requesting a full refund, within seconds, they did so without any argument. Such a relief.

Negative: Their prompt response when requesting for a refund as mentioned.
The task I required to complete with them was seamless and easy to perform.

Summary: It was good and assisted me with what I needed at the time. I only wanted to resize one photo for an application to an online opportunity which required the image to be of a specified size.

Positive: The response I received was fast and courteous. My emails were answered promptly and with clarity on what was needed to sort out my query. (I only wanted to use the service once off )

Negative: I dont see any cons as I have only used the website this one time, and do not need it on an ongoing basis at this time.

Summary: I had a really positive experience with your support team. I was charged for a subscription, but after reaching out, the issue was resolved and refunded within minutes — which I truly appreciate.
The product itself is impressive and something I would genuinely love to use. The only reason I’m not continuing right now is that the pricing is a bit high for my current level of use, since I don’t need it on a daily basis.
That said, I think you’ve built a great tool, and I’ll definitely keep it in mind for the future. Thanks again for the excellent support!

Positive: As for the product itself, there are a lot of things I really like:

It’s very easy to use, even for beginners
The interface is clean and intuitive
The results are quick and high quality
It’s a really powerful tool for design and creativity

Negative: PRICE for my usage is not ok, and sound a bit too much (the product worth but my usage dont :) )

Summary: Great customer service... Speedy replies and very clear understanding of my needs. A refreshing change to see in a business. Many thanks!

Positive: The image that was created got it right in one. I didn't need to edit it at all. easy to use, especially for someone who has never used it before.

Negative: It was a bit hard to navigate 1st of all, so maybe a step by step instructions would help, but then again, this could be me as Ive never used a service like this before.

Summary: Good experience only because my problem was attended to swiftly.
I was led to believe I had a free trial.
Then I was led to believe I had a small payment for a trial. That was not the case.

Positive: Fast response.
Recognition of my problem.
Swift reconciliation.
I was led to believe I had a free trial.
Then I was led to believe I had a small payment for a trial. That was not the case.
Thanks.

Negative: Not clear and easy to see charges before commencing.
I was not aware of ongoing subscription charges.
I was led to believe I had a free trial.
Then I was led to believe I had a small payment for a trial. That was not the case.

Summary: That this company accepted my request for a refund without argument and was efficient and pleasant about it, made all the difference, and should I require their services at that fee in the future, I will sign up.

Positive: I was really happy that my request for a refund was met with such prompt action and kind replies. It made me feel like there were humans in the world again.

Negative: I did not like how the introductory offer of $ 0.99 suddenly changed to $50.00 a month.

Summary: A good product with good customer service but pricing and trial terms could be better. It does have some really useful features for editing photos.

Positive: Good website with good features but the trial end date was not clear and subscription cost taken day before it was due. The customer service team were very helpful and did reimburse the cost.

Negative: I feel that the subscription cost is too pricey and that trial ends dates need to be more clear.

Summary: 5/10 because of the 10 dollars being taken without my knowledge. Customer service was good. Would have continued to use if it wasn't for the unexpected charge.

Positive: Responsive customer support. Issue rectified within 5 minutes. Good AI service overall, very accurate in creating what I explained and quite detailed.

Negative: I was charged 10 dollars without my consent- I noticed immediately, contacted customer service and was emailed back within 5 minutes saying I would be refunded within 14 days. Excellent if that happens, waiting to see currently. Cancelling subscription because of this.

Summary: I am writing to formally dispute an unauthorized charge of $30 USD made to my account today for a premium subscription that I never explicitly requested or intended to purchase.I contacted your support team, but I keep receiving the exact same automated response stating that a refund is not possible because I allegedly accepted the terms and conditions. These terms are hidden deep within the fine print. Nowhere during the process does it explicitly state that after a 7-day period, an automatic monthly subscription with a 12-month commitment would be triggered.This is a deceptive and misleading billing practice. I do not want, nor do I have any use for, a one-year subscription. I demand an immediate and full refund of the $30 USD charge and the cancellation of this unauthorized subscription.If this matter is not resolved promptly, I will proceed to file a formal dispute (chargeback) with my bank for unauthorized billing, and I will report this deceptive practice to consumer protection agencies, including the FTC.

Positive: It's good at first, but even after paying the upfront fee, I could only use it for two days before it got blocked

Negative: Watch out for this app, they use hidden charges, we careful whit this app

Summary: Not at all good experience.

Positive: Ease with the way you took money from me. I did not see anything positive as well which can make me understand. I have been using elevenlabs style of website so has lot of experience.

Negative: I am asking for Creating My Video based on the Prompt and the Shts data sheet attached. However I am not able to get so far the Video Made. I had Purchased your subscription for trial. Please help me, let me know where my data is?

Summary: Unethical business practice
Poor customer service
Not a great product
Taking money without permission
Information hidden in the fine print

Positive: I bought a $0.99 one week access and made sure there was no other amount mentioned. A week later they debited me with $49.99 saying I signed up because the amount was hidden in the terms and conditions. This is theft, fraud, unethical, disgusting business practice and they should be fined. Of course they are refusing to refund me based on the fact that apparently I agreed to something I never saw, did not know about, did not see on my screen ANYWHERE and did not want or use. DISGUSTING

Negative: They stole my money for a service I did not want or agree to

Summary: Not really useful service, really poor customer support and lack of understanding and flexibility. Would not recommend

Positive: Yeast to enroll, but that’s is it to be honest. Most of features available on free video editors you have on your laptop or phone

Negative: While I had been paying for the subscription for several months, I was unable to access my account because I couldn’t figure out which email address I had originally used to sign up.

Once I finally regained access, I immediately canceled my subscription. During those months, I never used the service or consumed any tokens. Since the latest subscription charge had only been posted that same day, I asked if it could be refunded.

My refund request was denied. I understand that this is consistent with the Terms of Service and that subscription payments are technically non-refundable. However, many companies choose to issue refunds in situations like this, especially when there is clear evidence that the service was never used. While they were within their rights to refuse, I was disappointed by the lack of flexibility and customer consideration in this case.

Summary: Misleading and deceptive billing practices on what was otherwise a great user experience. So disappointing, and refusing a refund was a breach of trust.

Positive: Good image manipulation. The US$1.49 single image was good to test it out. I was able to remove colour from spectacles.

Negative: Hidden monthly subscription was charged that was not presented in the $1.49 payment. And they refused a refund on the ~US40 monthly subscription .