Phonexia Speech Platform Integrations

SYSTRAN has been a market leader in language translation products and solutions for more than 50 years. It covers all platforms, from desktop computers to the Internet to enterprise servers. SYSTRAN provides real-time language solutions to improve multilingual communication and productivity in organizations. SYSTRAN can facilitate communication in more than 130 languages, making it the preferred choice for global companies like Symantec, Cisco and Airbus, as well as Defense and Security organizations such the US Intelligence Community and Language Service Providers. SYSTRAN is also an official translation solution provider for the S-Translator app, which is embedded on the Samsung Galaxy S and Note Series. SYSTRAN was the first to market with a hybrid machine translation engine.

Our voice assistant operates round the clock, eliminating the impact of operational hours, holidays, or employee illnesses on your call center's functionality. It answers calls promptly and is capable of managing hundreds of simultaneous conversations. While primarily designed to respond to closed questions, it can also address a variety of open inquiries, all guided by a customized call script tailored to your needs. This assistant efficiently handles routine calls, freeing your operators to concentrate on more complex issues. It adeptly identifies essential information during calls, such as the nature of the request and contract identifiers. Unaffected by emotions, this assistant can maintain the same level of professionalism whether managing one call or a thousand. It integrates seamlessly with CRM systems and telephone networks, providing a fully automated solution for both incoming and outgoing communications. The voice assistant is always available to assist your clients, significantly easing the burden on your call center, and excels in understanding spoken requests while exhibiting complete resilience to stress. With such capabilities, your operational efficiency is bound to reach new heights.