Phamily Description
Reverse declining reimbursements by introducing monthly. Revenue from Chronic Care Management. Phamily makes CCM easy, scalable, and up to 5-10x more lucrative. Chronic Care Management (CCM), a new program by The Centers for Medicare & Medicaid Services, (CMS), offers monthly reimbursement for the support that you provide patients between visits. Allows you to bill for the everyday activities of your staff, such as. phone calls, refills, referrals, labs. Patients with multiple chronic conditions are encouraged to receive higher quality care. Based on complexity and time, offers an additional $42-$139+ per month per patient. Chronic Care Management could be life-saving. Without the right tools, it can be a dead end. An average provider can enroll 250 patients in CCM and make $125,000+ annually. CCM is a costly business. Most organizations lose money because they use a brute force labor-intensive approach that involves EHRs, monthly calls and manual documentation.
Integrations
Company Details
Media
- Unlimited Calling, Faxing, SMS, Conferencing.
Product Details
Phamily Features and Options
Patient Management Software
Phamily User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Great service for connecting with patients! Date: Feb 01 2022
Summary: Great product, great service, great purpose!! I just wish there was an app available for tablets to make new enrollments a little easier, and avoid using paper contracts for PHI.
Positive: The way that Phamily is able to organize, categorize, and filter patient lists makes it so easy to find who and what you're looking for at the end of the billing cycles.
Preplanned check-ins makes it easy to reach out routinely.
Easy to use and navigate!!Negative: I wish there was an app for tablets, making it easier to sign patients up in the office. I would be able to take the iPad into the exam room and have pt sign consent form right on the tablet!! I hope that option is coming soon!
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Not Recommend to Practices > 1 Provider Date: Dec 11 2022
Summary: As a soon to be ex-customer, I would caution practices considering Phamily as a CCM option. What we signed up for and promised, was definitely not delivered 9 months later. Not only did the finances result in a loss, the Phamily staff often devalued our goals of full compliance and high quality services. Both CCM and billing staff found software difficult to use and does not organize CCM tasks well. Their fees are based on enrollees not actual patients CCM was provided, unlike most other competitors in the market. Phamily staff was not supportive or able to train effectively and leadership did not care to provide solutions despite constant complaints. If we could do over, we would not have chosen Phamily for CCM as we lost valuable patients, revenue and time.
Positive: Great and convincing salesperson and pitch. Willingness for salesman to come on-site during ramp up.
Negative: Difficult navigation.
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Lack disease specific care pathways.
Risky compliance.
Ineffective support and training.
Low quality interaction with patients.
High patient complaints & disenrollment rates.
Poor response from management.