Perch Insights Description
Understanding how customers interact with your company is key to success. This allows you to quickly respond and adapt to their needs. Perch is the best tool for Customer Experience (CX), leaders and their coworkers across the enterprise to see the forest from the trees in order to increase market share, improve customer journey and increase market share. You can track key trends, virtual and human agent performance, customer behavior metrics, and other customer behavior metrics to pro-actively make changes to lower your customer acquisition cost (CAC), and increase customer lifetime worth (LTV). Answer your questions quickly and easily to help you understand what's happening, why it's happening and what to do. To increase conversion and retention, improve the customer journey and manage operations to improve agent productivity and customer satisfaction. Budget allocation for marketing campaigns and lead sources should be determined. To optimize contact rates, determine how to adjust your contact strategy by channel.
Perch Insights Alternatives
Product Fruits
Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment.
Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web:
Interactive product tours, guides & walkthroughs
Hints, beacons & tooltips
User onboarding checklist
In product announcements
User feedback collection
One-click bug reporting
In app help center (Life Ring Button)
Knowledge base
Our customers achieve higher conversions, lower churn and less support tickets.
Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences.
We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.
Learn more
CrossEngage
CrossEngage helps companies build long-lasting, valuable customer relationships.
With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.
Learn more
RingCentral RingCX
RingCentral RingCX is a comprehensive AI-driven contact center solution designed to elevate customer experiences and streamline support operations. It seamlessly integrates voice, video, and over 20 digital communication channels into a single, unified platform, enabling businesses to engage with customers on their preferred platforms. Powered by RingSense AI, RingCX provides real-time insights, automates routine tasks, and assists agents in delivering exceptional service throughout the customer journey. The platform is easy to deploy, with implementation achievable in just days, offering flexibility and efficiency for organizations of all sizes. Starting at $65 per user per month, RingCX includes unlimited minutes and a robust suite of core contact center features, making it a powerful tool for enhancing customer satisfaction and operational performance.
Learn more
Happ CX Platform
The Happ Customer Experience Management platform allows you to quickly understand and respond to customer insights. We understand that every business is different, so we ensure that your customer experience management process is unique. Happ allows you to create your own insight collection process. The Benefits of a Tailor-Made Customer Experience Management Platform: A successful Customer Service program does more than just drive short-term, tactical business improvement. It helps with strategic planning and long-term actions that will ultimately yield a higher return on your investment. Happ helps you measure the right customer experience so you can increase: Customer retention. Employee Engagement. Revenue. Improved business performance is possible through customer experience management. Understanding the expectations of your customers and what is important to their satisfaction will help you prioritize and reduce investment risk. It is easy to gather actionable data from all channels about the customer journey.
Learn more
Integrations
No Integrations at this time
Company Details
Company:
Perch Insights
Headquarters:
United States
Website:
www.perchinsights.com
Media
Recommended Products
Is your data on the dark web? Scan free now
With SOCRadar Labs’s Dark Web Report, instantly find out if your data has been exposed on dark web forums, black market, leak sites, or Telegram channels. SOCRadar gives you instant access to the dark web findings of your organization assets in the Free Dark Web Report. Don’t be intimidated by what you see in our free Dark Web report! You can use SOCRadar for free for 1 year and get relevant intelligence that will keep you one step ahead of threat actors.
Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Customer Support
Online
Perch Insights Features and Options
Perch Insights User Reviews
Write a Review- Previous
- Next