Dialpad Support stands as an advanced AI-driven contact center solution that equips agents with immediate resources to surpass customer expectations. By utilizing self-service virtual agents and AI chatbots, it addresses routine inquiries efficiently, which not only shortens resolution times but also allows human agents to dedicate their efforts to more intricate problems. The platform includes live coaching through AI-enhanced scorecards and actionable insights, facilitating managers in assessing agent performance, providing real-time assistance during calls, and fine-tuning workflows. With integrated Contact Center AI, it evaluates voice and chat sentiment to identify areas of friction, while user-friendly dashboards and immediate analytics monitor essential metrics like average handling time, customer satisfaction scores, and accuracy in forecasting. Furthermore, seamless integrations with platforms such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot consolidate customer interaction history and data. Its dual-cloud infrastructure guarantees enterprise-level resilience, boasting a 100% uptime service level agreement alongside robust disaster recovery solutions, ensuring uninterrupted service for users at all times. Ultimately, Dialpad Support not only enhances operational efficiency but also fosters stronger relationships between agents and customers.
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INTOO, the global career transition and outplacement division of Gi Group Holding, has supported more than 25,000 organizations over the last three decades in helping employees successfully navigate career change. Our award-winning solutions combine personalized, unlimited one-on-one coaching with intuitive digital tools designed to accelerate job searches—helping participants secure new roles 2.5 times faster than the national average while maintaining a 97% satisfaction rate. Serving clients in over 130 countries and 40+ languages, INTOO partners with HR leaders worldwide by delivering scalable support, actionable workforce insights, and a high-touch experience throughout every transition. At INTOO, we’re guided by one simple promise: to care more about your employees, your outcomes, and your success.
Our programs include:
- Seven-day-a-week access to expert career coaches for support with networking, LinkedIn optimization, personal branding, interview preparation, job search strategy, and more
- Personalized resume reviews designed to improve ATS performance and visibility
- Live daily webinars led by career experts on a wide range of job search and career development topics
- and more
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BotNest
BotNest redefines chatbot creation with a flexible, AI-powered platform that gives you full control over design, personality, and performance. Built for businesses and creators alike, it lets you generate and manage multiple custom bots from one dashboard. Users can train their bots using existing data, content, or voice inputs, making each chatbot uniquely aligned with the brand’s tone and objectives. Powered by cutting-edge AI models like ChatGPT 5.0 and DALL·E, BotNest enables content generation, multilingual support, and personalized memory for ongoing conversations. Integration with CRM systems, websites, and analytics tools ensures a seamless fit within any business ecosystem. It also offers advanced security through whitelisted domains, keeping interactions private and compliant. Voice interaction functionality and feedback analytics make continuous improvement effortless. Whether you need a customer support agent, a sales assistant, or a product trainer, BotNest provides the versatility to build your perfect AI co-pilot.
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Chyo
Chyo is a customer service platform that prioritizes AI, allowing companies to develop bespoke ChatGPT assistants specifically designed for their unique products, blogs, and brand identities. These AI-driven assistants can be easily integrated into websites, effectively managing customer support inquiries and engaging with users. With round-the-clock automated assistance, Chyo addresses various tasks such as frequently asked questions, order tracking, and support for multiple languages, ultimately fostering customer loyalty and satisfaction. The platform boasts a straightforward integration process that enables businesses to embed the AI assistant on their websites in just a few minutes, without the need for programming skills. Additionally, there are numerous customization options available to ensure that the assistant's design aligns with the company's branding, creating a seamless user experience. By streamlining customer interactions, Chyo empowers businesses to increase their sales through tailored product suggestions and efficient inquiry management, thereby enhancing overall operational effectiveness. This innovative approach to customer engagement could revolutionize how businesses connect with their clients and elevate their service offerings.
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