Pega CRM Description

Automate the customer journey with greater engagement and automation. Transform traditional CRM into a truly journey-enabled customer engagement platform. Pega can help you whether you are looking for an alternative system to your current one or to scale up and strengthen your existing one. Your success is dependent on your agents. Your team must be connected, productive, and effective wherever they are. Customers want to feel cared for. You can provide them with personalized, proactive, and frictionless experiences on any channel. You need to do it all these days. Intelligent automation and case management can help you reduce costs and maximize your channels. To resolve customer queries faster, connect and automate work across systems and people. Pega's AI-powered casemanagement adapts to customer service inquiries. Templates that are pre-defined and based on industry best practices can be used to quickly get started.

Integrations

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Company Details

Company:
Pegasystems
Year Founded:
1983
Headquarters:
United States
Website:
www.pega.com/es/products/crm-applications

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online

Pega CRM Features and Options

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Healthcare CRM Software

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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