Opin Reviews

Summary: I've had a good experience with Opin so far. It is simple and it is fast. You can roll out surveys fast and you also understand what customers feel faster since you don't have to do the manual work. It has been a simple tool that is helping us three folds.

Positive: It is very simple to set up, the surveys take less than a minute to create. And the UI is simple enough for anyone to be able to use it.
The AI summaries let's me know exactly what the customers feel, so we can act on it quicker instead of digging through the responses. That has been great for our overall growth.

Negative: It is fairly new so some features are still evolving but the team ships out improvements regularly. And it is less bells and whistles than some huge enterprise platforms. So depends on what you need.

Summary: Opin is a lightweight but powerful feedback tool. It cuts through noise, saves time, and helps teams focus on what actually matters to customers. Ideal for growing teams that want clarity without complexity. It has certainly helped our team.

Positive: Opin makes it incredibly easy to stay close to customer sentiment. Setting up surveys takes minutes, and the insights are presented in a way that’s clear and immediately actionable. Instead of reading through long responses, we quickly see patterns that help guide decisions that benefit the company.

Negative: Customization is intentionally limited to keep things simple, which may not suit every workflow.