Remarkable Commerce
A cloud-native, multi-experience platform that is infinitely customizable and headless allows you to create a commerce platform that is fast, agile, innovative, and flexible. Simple API integrations and headless architecture give you the freedom to engage customers at every touchpoint, web, mobile and apps. This allows you to deliver seamless omnichannel experiences and allow you to engage customers across all retail touchpoints. Pre-integrated front end accelerator cuts down on time for new digital storefronts. This allows you to focus on UX, brand strategy, and optimization. You can rely on an API-first, customizable commerce platform with support for microservices architecture to seamlessly integrate the best-of-breed solutions and services to enhance the customer experience. You have access to 250+ pre-built integrations, and the ability to create custom integrations in days instead of weeks. A module for AI Search and Merchandising gives you the power and ability to drive engagement, conversion, and loyalty.
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Calabrio ONE
Calabrio ONE gives your complete set of tools to unlock the immense value in customer interaction data. Use it to transform your business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose--in the cloud, on-premises, or in a hybrid environment. All customer interactions across all channels can be captured. Predictive and predictive insights can be extracted. Enhance customer experience, increase employee engagement, and improve operational efficiency. Next, implement customer-centric strategies throughout the business to increase sales, drive innovation, and propel your business forward. Every interaction should be captured. Hear every voice. Record every call, every time. Calabrio ONE seamlessly integrates with the best-of-breed channels systems. A central command center is created for your contact center.
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OpenText IAM
Digital transformation can bring many benefits and new sources of value. However, it also presents a huge challenge: ensuring secure access to information both within and outside the firewall. IT must manage access to cloud-based and internal applications by employees, customers, and trading partners. Every person, device, and system in the digital economy requires a digital identity. OpenText Identity and Access Management Platform (IAM) helps enterprises manage all digital identities that request access. OpenText IAM makes information access manageable, visible, and governable. Identity and access management manages user accounts, roles, and access rights for specific users, systems, and devices. The best IAM solutions manage employee identities within an organisation as well as across an extended business ecosystem that includes customers and partners. IAM is also necessary to manage IoT devices' identities.
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OpenText Exstream
OpenText™, a platform for omnichannel customer communications management (CCM), Exstream uses the data and content already in the organization to transform customer communications into highly personalized, engaging customer experiences via the preferred digital and printed channels, screen sizes, and devices of the customer. Exstream can be scaled to meet the needs of any department, complex enterprise environment, or individual departments. It also offers cloud deployment options and accelerator packages that allow for easy integration to core systems to accelerate key business processes. CCM software allows organizations to create, manage, and deliver relevant customer communications across multiple digital and printed channels. This includes letters, invoices and bills, statements, and any other correspondence with customers. The best customer communication software can help companies automate and streamline customer communications and support customer engagement initiatives.
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