OneVu Description

The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.

Integrations

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Company Details

Company:
IEG4
Year Founded:
2006
Headquarters:
United Kingdom
Website:
www.ieg4.com/onevu

Media

OneVu Screenshot 1
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Product Details

Platforms
Web-Based
Mac
iPhone App
iPad App
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Online Support

OneVu Features and Options

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