OnCall Parking Manager Description
Easy resident-managed guest vehicle registration allows you to eliminate abuse and give you complete control over visitor parking. Staff can identify authorized vehicles using their license plate number. This makes it easy to renew and register guest vehicles. Parking Manager will take care of the rest. You decide where and how long vehicles can park. You can ensure consistent and clear parking enforcement by creating detailed violation reports online, which include photos, timestamps and written descriptions. All of this information is instantly available online. OnCall Parking Manager's integrated messaging platform makes it easy to communicate with your residents quickly and efficiently. You can quickly and easily send out virtual messages instead of using paper memos. Registering quickly and easily allows you to identify who is on your property, and confirm that only authorized residents are granted parking permits. You can now know who is on your property and verify that only authorized residents are issued parking permits.
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Company Details
Product Details
OnCall Parking Manager Features and Options
Parking Management Software
OnCall Parking Manager User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Slimy, Manipulative, and Condescending Edited: Sep 30 2023
Summary: This company is shameful and should go out of business. Avoid if possible. If you're a residential facility, try to find a better alternative for parking enforcement.
Positive: None.
Negative: 1. This company asks for an inappropriate amount of information to register a vehicle. They absolutely do not need to have a copy of a vehicle's title, registration, or VIN number. This is a private company, not a government entity, and has little to no accountability or transparency with personal information.
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2. They send saccharine emails about how they're so-very-sorry they have to charge a late fee, isn't-it-just-awful, and threaten to tow you if you don't pay. As others have said, new users have to jump through several hoops to apply for an account, and once the account is approved, the additional demand to pay again or incur a late fee is easy to miss. And they don't send reminders. I wonder why? But aren't they just so very sorry they have to gouge a late fee out of you.
3. Their customer service is rude and disrespectful.
4. They tow, boot, and issue citations unnecessarily. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
OnCall Parking Date: Aug 10 2023
Summary: Very poor, I feel this company creates unnecessary violations in order to boot/tow cars for their own profit. I feel that they are scamming residents, in already expensive communities, creating unnecessary stress, in order to make more money… they create violations that are unjust so they are able to make benefit from mistakes.
Positive: The fact that they monitor the parking at the apartment. Which I appreciate if their business was ethical and just.
Negative: The customer service representative I spoke to, Eve, was very rude and disrespectful. I called, spoke kindly to her regarding their policies and asked if anything could be changed.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Scam to hit you with fees without courtesy communication Date: Apr 18 2023
Summary: As I stated in the emails, when I enrolled I thought I paid to have the account activated. I was never notified again of payment via text or email. I was unaware of a “10 day Grace period” bc no one communicated it to me. As someone new to your product, and new to the complex and all of the chaos that comes with moving, a courtesy text/email would have shown great customer service. Now I’m told it’s automatic and there’s “nothing anyone can do about it” so I’m to pay a 15% late fee “unfortunately”
Positive: Nothing so far, seems everything is “automatic” in the system and no one is responsible. Severely lacking customer service.
Negative: They like to use the term “unfortunately” but will happily charge you fees that “cannot be removed”
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Do not use OnCall Parking Manager! Very unprofessional and have unfair business practices Date: Aug 29 2021
Summary: OnCall Parking Manager is well-known in the South Florida region for terrible customer service, unprofessional staff, and contracting with towing companies that do not follow fl laws and regulations, pursuant to Florida statute §715.07. I have never had such a terrible experience dealing with a parking manager company/app. I strongly recommend using a competitor for your community or business.
Positive: I have absolutely nothing positive to say about this company. Do not use them if you have any other alternative(s). This company will destroy your reputation. Save yourself the hassle of working with this company.
Negative: -Staff is very unprofessional.
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-Contracted towing companies do not follow the law, per Florida statute §715.07.
-Very difficult to speak to a live-person when assistance is needed and they will hang-up on you if you ask questions they can't answer.