Okay Description
There is no need to create your own analytics pipeline. There is no need to research which metrics are most important for developers. Ingestion, modeling, and exploration are all integrated in one platform. Okay comes with pre-made dashboards that show blockers such as: High meeting/interview load interrupting engineers; long, stuck or stale codes reviews; after-hours oncall pages. These can often lead to burnout. To get ahead of these situations before it's too late, you can create your own alerts with adjustable thresholds. Okay eliminates the need to copy and paste or reconcile data. We integrate with your existing tools and de-dup information regarding people and projects. Analyze your calendar events to detect meeting load and interview loads. Analyze the paging load of your staff during and after business hours. Get pull request metrics and other metrics from the codebase.
Okay Alternatives
monday.com
monday.com Work OS is a no-code work management platform that helps teams manage projects and workflows more efficiently. This software provides fully customizable solutions for a wide range of use-cases such as marketing, sales, operations, IT, HR, and many more. With monday.com you can easily plan, manage, and track every project in one place, with the help of time-saving and easy-to-use features such as automations, time tracking, document sharing, real-time collaboration, and more. Multiple visual board views such as Gantt, Kanban, and Cards help you prioritize, structure, and navigate tasks and projects the way that suits you and your team’s needs, while dashboards give a high-level overview of your progress and help you make data-driven decisions. In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools directly within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.
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BrightGauge
BrightGauge, a ConnectWise product, was created in 2011 to address a gap in the small-to medium IT Services industry. It provides a better way for clients to access data and manage work. BrightGauge Software lets you display all of your business metrics in one place using gauges, dashboards and client reports. BrightGauge is used by more than 1,800 businesses worldwide. It integrates with many popular business solutions such as ConnectWise and Continuum, Webroot. QuickBooks, Datto. IT Glue. Zendesk. Harvest. Smileback.
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
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Jira
Jira is a project management tool that allows you to plan and track the work of your entire team.
Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.
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Integrations
Company Details
Company:
Okay
Year Founded:
2019
Headquarters:
United States
Website:
www.okayhq.com
Media
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Product Details
Platforms
SaaS
Type of Training
Live Online
Customer Support
Online
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