NovelVox Agent Accelerator Description
Agent Accelerator by NovelVox gives agents a 360-degree view to customer information. This allows them to provide personalized customer service and lightning-fast support. This powerful solution dramatically reduces average handling time (AHT) as well as waiting times. It also improves First Call Resolution and customer satisfaction. Agents can use the all-in-one desktop to interact with multiple applications. Customers have a seamless experience thanks to the single interface. Agents can call customers by name using the caller data display, which includes details such as name, address, contact details, past transactions and ticket status. Customers are no longer forced to repeat their requests. Agents can quickly address customer concerns in a personal manner and at a faster pace with all the details. They can also chat with other agents to obtain timely information while helping callers.
NovelVox Agent Accelerator Alternatives
Capsule
Smart, simple online CRM. You can build stronger customer relationships, increase sales, and save time. Organize all your customer information in one place. You can track conversations, see the history, and provide more personal experiences. You can tailor your sales pipeline to suit your sales process and spot deals that need your attention or are about to land. With our insightful reports, you can easily identify the activities that have the greatest impact on your sales figures and make better business decisions. You can use Shape Capsule to organize your teams and ensure they only see what they need. Report on their progress and focus their activity. Capsule integrates seamlessly with popular apps such as G Suite and Mailchimp. Capsule Mobile provides caller ID and reminds to save a note in your CRM every time you call. All Capsule features are available on Android and iPhone.
Learn more
kustomeroo
Modern CX platform for healthcare and finance. Identifying and meeting customer needs in the first contact. Any website can offer live video customer service. Two-way communication channels such as video chat are a great way to build trust with customers, especially when they are having problems. Agents can quickly assess the customer's problems using video chat. It is also much quicker than having to communicate the problem over the phone or in live chat. The agent then has to explain the steps to resolve the issue over the phone. Video chat allows for a high level of personalization, which is possible only in the virtual world. This helps to build better customer relationships and loyalty. This helps increase a customer's lifetime value. Customers feel more connected to the company, and feel that their problems and concerns are being heard.
Learn more
HGS Agent X
A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.
Learn more
Tall Emu CRM
Tall Emu understands that business owners and managers struggle to stay organized, keep track of all the happenings with customers, follow-up leads, know the status of projects, and what staff have done. That's why Tall Emu CRM software was created. It is an affordable alternative to expensive ERP. The best in class inventory management features of an expensive ERP system. This software also empowers your sales team to quickly quote at lightning speed and close more sales. If you want to keep track of your leads and nurture them into customers, managing your sales pipeline is essential. It is simple to use and powerful. Our online quote generator makes it easy to create professional quotes. You can add images, videos, links, and groups to your quote. Send it to customers via email or SMS so they can view it online. A map allows you to view customers, leads and projects. Visualize your sales territory and find the best opportunities immediately. Filter opportunities based upon your location and your schedule.
Learn more
Company Details
Company:
NovelVox
Year Founded:
2008
Headquarters:
United States
Website:
www.novelvox.com/unified-agent-desktops/
Media
Recommended Products
Power Up Your AI with Databricks – Free Trial
Take your data and AI to the next level with Databricks – free trial on AWS, Azure, or Google Cloud. Create production-ready Generative AI apps that are accurate, secure, and tailored to your business. Simplify data ingestion from hundreds of sources with effortless ETL automation. Plus, tap into instant, elastic serverless compute during your trial (available on AWS/Azure). Sign up with your work email now to unlock premium trial perks and transform how you work with data – don’t wait!
Product Details
Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
Videos
Customer Support
Phone Support
24/7 Live Support
Online
NovelVox Agent Accelerator Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
NovelVox Agent Accelerator User Reviews
Write a Review- Previous
- Next