NinjaOne Reviews

Summary: I found NinjaOne which is the powerful IT management and remote monitoring software designed for MSPs and IT teams. Its automation and scripting tools help reduce manual tasks, enhancing productivity. Overall, NinjaOne is a reliable, user-friendly solution that simplifies IT management while providing strong security and control over IT assets.

Positive: I like some of the features like patch management, remote access, backup solutions, and IT documentation, it streamlines operations and improves efficiency.

Negative: It stands out for its intuitive interface, automation capabilities, and robust endpoint management tools. The cloud-based platform ensures seamless deployment and scalability, making it a great choice for businesses of all sizes.

Summary: NinjaRMM serves its purpose as a very good remote monitoring and management tool. Managing and monitoring at the same time have never been easier. Not thinking of any other application right now. Satisfied with what NinjaRMM has offered.

Positive: - Easy installation and setup process.
- Able to monitor and manage data simultaneously.
- Very good UI.

Negative: Perfectly fine and satisfied with the product. No bad experiences till now.

Summary: Overall its a great experience. The pros far outweigh the bad. I really like the ability to deploy software from the portal. Also, being able to diagnose PC's without having to disrupt users makes our team look great to our clients.

Positive: It has many features in one spot to help me manage my users PCs. The ability to see performance, files, programs, etc all in one spot is extremely efficient.

Negative: It can be very buggy at times. Remote access fails probably 1 time a day where I need to ask a user to reboot.

Summary: Overall I really do love the product. I can't give a full 5/5 stars because of the issue with TeamViewer not always connecting on the first attempt. Aside from that, this product has really saved me time and effort over and over again through my everyday work routine, and we have been suggesting to every one of our clients to join us in using NinjaRMM.

Positive: I love you much easier this makes my job. I have 1 central location to manage all client devices, and with email notifications for so many customizable alerts we can be as proactive as possible with our IT support.

Negative: TeamViewer has issues sometimes. It doesn't always open even if the service is running on the remote PC. Sometimes a simple restart of the service fixes it, but sometimes we just have to wait a little bit.

Summary: This is our 4th iteration of an RMM service in 10 years--and we've been w Ninja RMM the longest. The growth track with Ninja and its additional services shows us that their R&D teams are innovative, forward-thinking, and capable. While we occasionally see minor issues after an upgrade, these issues are quickly resolved.

Positive: Consistently reliable w/o extraneous garbage. The growth track has been excellent w added features.
Provides meaningful data quickly through drill-down capabilities.
NMS does an excellent job of gathering SNMP info when authenticated w a device.
Cost to Value ratio is excellent.

Negative: I'd like to see better reporting, such as All Company AV or All Company Patch Compliance reporting.
Search functions for services or remote registry would also be nice.

Summary: All-in-all, Ninja is a great platform. My staff and I use it all day, every day to manage our 400ish computers and servers, and love the end-user access recently added. Integrations are available and slick, and the price is right for us.

Positive: - TeamViewer and Splashtop integration
- Webroot integration
- Patch management, policies, scripting and automation tools
- Mobile app
- Ease of use
- PSA integrations

Negative: - Reporting could use some maturation
- Would like to see more vendors available for integrations (Sophos, Huntress, more PSA options, etc.)
- Some quality of life fixes would be nice. Having to hit "save" on one screen before editing options on another; snap back to organization after device deletion instead of going to "all devices" page; more/better navigation options in general

Summary: This is not just a software for MSPs. Ninja is always looking to improve and add new features. Tech support is fast and they keep you updated with important notifications at the top of your site until you dismiss it.

Positive: Allows you to bundle machine stats, remote management, backup, and endpoint security if you choose to along with a few other integrations. Being able to control machine updates by custom group is great if you don't have SCCM or WSUS. Usability is easy with limited training so you are quick to get going. Having the capability of remote cmd and registry is nice.

Negative: Nothing really that I don't like. TeamViewer had an issue but that wasn't really on Ninja and it was resolved in a timely manor.

Summary: It was better than expected. Quick access to remote system and monitoring the resources on a phone was an added safety.

Positive: Can check the resources and activities from anywhere including the phone.

Alert to the phone is essential.

Negative: TeamViewer was down for several days. Needed other means of accessing remote system.

Summary: We are overall very pleased with NinjaRMM. It has a comprehensive toolset that makes us more efficient. When issues come up, NinjaRMM support is helpful and responsive.

Positive: Toolset includes remote viewing, antivirus, software/hardware inventory, log viewing, alerts, and a variety of scripting options. It contains everything we need to remotely manage our computer fleet.

Negative: Teamviewer integration does not always work consistently, but NinjaRMM support is always quick to get things working again.

Summary: Since we deployed this solution we have been rewarded with more free time, as we can push out and handle updates, find computers that alert, and use the Team Viewer integrations more speedily and with greater dependability.

Positive: It brings together an awful lot of (but not everything) into one site that I can use to manage hundreds of machines, including the remote control portions, software lists, asset lists, and security status and alerting.

Negative: Our chosen AV software (WebRoot) is not integrated into the website, otherwise I'd give 5 stars, as well as a few UI/UX items that are not totally intuitive.

Summary: NinjaOne is a robust platform for management and monitoring in our company. This is a valuable tool for maintaining system security and performance.

Positive: I like NinjaOne's ability to provide automatic updates and patches, ensuring that all systems are protected against known vulnerabilities. In addition, the real-time monitoring feature allows us to detect and respond to incidents quickly, enhancing our defense capabilities. Detailed reporting is another outstanding feature. These reports help us assess the security status and performance of systems.

Negative: One significant limitation is the lack of advanced threat analysis features. For our company that handles sensitive data, these capabilities would be very useful in detecting sophisticated threats.

Summary: NinjaOne offers robust automation, monitoring and remote support capabilities that significantly improve the efficiency and security of our systems. The platform has become an essential part of our IT management strategy.

Positive: NinjaOne has effective patch automation, which ensures that all our systems are up to date and protected against vulnerabilities, which is crucial to maintaining security. Real-time monitoring is impressive, alerting us to potential problems before they affect operations.

Negative: I have noticed that some advanced features require complex initial configuration. This can be challenging for team members who are unfamiliar with the platform.

Summary: We recently switched from Intune and boy is Ninja better (in every way). I pity those who are still forced to use Intune.

Positive: One of the best RMMs I ever used. Nice and modern UI, works very fast - like a Ninja :) when you deploy changes. Support is super helpful and onboarding was a breeze.

Negative: Don't see any issues with it. Everything worked as expected.

Summary: NinjaRMM is an affordable and easy to use remote control tool. The implementation is straightforward and using the tool is fairly easy.

Positive: - It automatically patches the system.
- It is available on both desktop and mobile.
- Ninja RMM pushes regular updates for security and improvements.
- The customer support is top-notch.
- It can control both local and remote devices.

Negative: - The reposting system of NinjaRMM is not robust.

Summary: Overall, Ninja RMM support seamless integration and comes with very useful features, Also, it provides comprehensive and instant support.

Positive: - It starts working out of the box, so the user does not have to hassle through the configuration.
- It provides optimum security and is easy to deploy.

Negative: - No con whatsoever, pretty easy to use and quite effective tool.