Nina Description
Nuance Virtual Assistant combines AI, deep neural networks and machine learning to create conversational, personalized interactions across all digital channels. You can provide customers with fast, frictionless and effective self-service to answer their questions. This will increase customer satisfaction and reduce contact center costs. Customers can be transferred to a live agent and the entire conversation can be passed to the agent with the appropriate skillset. This reduces customer effort and speeds up resolution. With Nuance Essentials Virtual Assistant, you can have a chatbot up and running in just three weeks. Nuance Virtual Assistant allows you to better serve customers, reduce the number cases that are transferred directly to agents, and simplify your AI to support customer service transformation.
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Company Details
Company:
Nuance Communications
Year Founded:
1992
Headquarters:
United States
Website:
www.nuance.com/omni-channel-customer-engagement/digital-and-messaging-solutions/virtual-assistant-and-chatbot.html
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Product Details
Platforms
SaaS
Type of Training
Documentation
Videos
Customer Support
Phone Support
Online
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