NICE Workforce Management (WFM) Integrations

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

Discover the innovative Haiku game, an entry point to acquiring essential real-world cybersecurity expertise. The learning trajectories offered in the game are meticulously designed to align with actual cybersecurity roles and certifications, fast-tracking your journey toward a fulfilling career in this field. At Haiku, we leverage the advantages of game-based training to enhance your team's ability to learn and grow. Whether you're mentoring newcomers in cybersecurity or elevating the skills of experienced professionals, Haiku equips your team with crucial knowledge and abilities. From the very first day, participants will be prepared to identify, manage, and resolve security threats effectively. Furthermore, our training includes simulated networks that reflect your existing technology environment, ensuring relevant practice. Haiku also integrates practical skills development with the NICE Workforce Framework, along with certification preparation pathways, allowing for validation of skills and competencies at both individual and team levels. This unique approach not only fosters engagement but also ensures that all team members are equipped with the most current and applicable skills in cybersecurity.

ULAP SBCaaS (Session Border Controller as a Service) is an innovative, policy-driven solution for voice and video that empowers businesses to safely implement IP-based real-time communication services, such as VoIP, Unified Communications (UC), and Customer Experience (CX) in a cloud environment. Serving as the initial protective barrier against various cyber threats, including service theft, spoofing, and distributed denial-of-service (DDoS) attacks, ULAP SBCaaS efficiently manages SIP traffic at the periphery of your network, linking your systems with external networks while performing essential functions like protocol translation, connection security, and traffic management to ensure smooth and secure communications. Additionally, it facilitates effortless integration with popular digital office tools such as Microsoft Teams and Zoom, thereby providing a unified communication experience across all devices. With robust security protocols in place, ULAP SBCaaS safeguards virtual communications from threats like eavesdropping and DoS attacks, ensuring that sensitive information remains protected. This comprehensive solution not only enhances communication security but also streamlines the operational efficiency of various business processes.

Groov is a platform focused on workplace science that gathers both passive and active data from the digital tools already utilized by your team, transforming that information into real-time insights aimed at empowering managers and leaders to intervene before problems arise. By analyzing communication trends, usage statistics, feedback, and behavior signals, Groov applies principles of behavioral science alongside generative AI to generate metrics such as the Groov Index, as well as identifying anomalies, zones of engagement, and potential hidden risks. Furthermore, it provides customized recommendations and prompts directly within managers' workflows, enabling them to enhance team resilience, boost performance, and effectively bridge the gap between insights and actionable steps. In addition, Groov features role-specific visibility for executives, contextual microlearning, personalized support, workshops, and coaching, while seamlessly integrating with various systems to enrich insights—all while ensuring top-tier security, encryption, and compliance standards are upheld. This comprehensive approach not only aids in proactive management but also fosters a culture of continuous improvement and adaptability within teams.