NEC UNIVERGE Integrations

OfficeWatch Call Reporting, a powerful telemanagement tool for enterprises, simplifies the management of the communication network and increases visibility. The dashboard features include tabs that list the most expensive, frequent dialed and highest-cost calls. This allows users to see a quick overview of all activity within their organization. Automatic notifications via email, screen popup and text to key personnel are a great way to reduce liability when an emergency call is placed. You can quickly distinguish misdials from true emergencies. Users can customize the dashboards and configuration settings to make the system work for them. The interface is intuitive and easy to use. OfficeWatch Call Reporting features a flexible reporting engine that allows users to schedule reports automatically without interrupting telecom administrators.

MotioCI gives administrators and authors of Cognos new capabilities, including faster upgrades, change management and version control, faster deployments and automated testing. Each release of Cognos Analytics brings out the best, but upgrades without MotioCI can take weeks of preparation and testing. We simplify your Cognos upgrade to make it easier for you to enjoy the benefits without the worry and loss of time. Your team can quickly identify broken, duplicate, or unnecessary items and safely delete them. They can also examine for design anomalies, best practices, and investigate any potential performance issues. Validation and testing are essential parts of any analytics implementation. If done manually, these processes take a lot of time and often result in poor quality results. Automating both of these processes allows your team to focus on new analytics, while avoiding costly, stressful, and interruptive manual errors.

It is easy to get lost in the shuffle of AI trends and buzzwords. You need a map to help you navigate the world of AI. Your company must know how automation can best benefit your bottom line, employees productivity, and the customer experience. Verint AI Blueprint™ allows you to determine which conversational AI use case will generate immediate ROI and long-term enterprise value. AI Blueprint, which is a team of experts from Verint, generates a roadmap to ensure your automation's continued success and improvement. It also highlights business opportunities based upon your customers' data. AI Blueprint will help you navigate the process of building enterprise-grade chatbots and conversational AI. While it's easy to believe in AI, without proper planning, you run the risk of launching conversational AI initiatives that don't address your customers' needs.

Modern workplaces can be made more productive by unified communication services and world-class collaboration. New Era offers communication solutions that integrate a wide range of collaboration and UC technologies. This includes audio visual technology, telephony and web conferencing. Video conferencing, audio conferencing and video conferencing are all part of New Era's offering. We provide a managed service that covers all aspects of your unified collaboration environment. We empower organizations to support their users regardless of where they are located or how they use them. This helps drive productivity and improves business outcomes. We can integrate and manage multiple vendors and collaboration technology because we are vendor-agnostic. Let's create a customized service that meets your company's communication requirements.

The most secure and interactive cloud-based communication platform for mission-critical contact centres. Every person matters with Carbyne. Transform mission-critical call centres into a new world for information exchange. Our technology is built on cloud technology for fast solutions and quick implementation. It uses an interface that keeps call managers in mind. We ensure that every call ends with a smile thanks to our unmatched simplicity and data collaboration. Contact centers rely on live, constantly changing information. We provide a single platform that allows for collaboration and real-time data. We make it possible for contact centers to collect and share the right information at the right moment by leveraging the power of one platform. Our ecosystem of applications provides all the tools you need on one platform. Carbyne has a 100% customer retention rate. Unify audio, video, instant messaging, third-party apps, IoT devices and more.