MsgSafe.io Reviews

Summary: Right now, MsgSafe is good for anonymous email spam protection. Make up an email address, give it out to stores/providers, and when it's inevitably spammed, disable the address and replace it with another. Rinse and repeat. Any company that won't accept a MsgSafe (or other) email alias isn't worth our business. They're not going to clean up the mess when they suffer a data breach (and the biggest, most "secure" companies have them) and our private info is stolen.

But until MsgSafe offers 2FA--a crucial security tool--I can't recommend them.

Positive: Can create as many anti-spam email accounts as needed. Once an email account is spammed, you can delete it and create another one so that you never have to worry about the email limit. MsgSafe, from what I've learned, is a zero-knowledge provider--they don't hold our encryption keys. They also strip emails of metadata like IP address so companies... can't track you easily. More, they're based OUTSIDE the dread anti-privacy 14 Eyes (including US, Captain Spy) so courts can't FORCE MsgSafe to compromise law-abiding citizens' privacy.

Negative: Small caveat: The service advertises a secure, encrypted audiovisual chat feature, but this is nowhere on the email home page. I've reached out to support, but, as usual, over a week later, they haven't gotten back to me. Why advertise such a critical feature and then either hide its availability OR take it down?

Huge caveat: MsgSafe doesn't offer 2FA, so if a remote agent gets your password, they now control your account. It's unbelievable that ANY company that cares about consumer privacy wouldn't immediately offer 2FA so consumers can lock down our accounts. At least offer what other companies have been offering for over a decade now--2FA via a phone authenticator app (like Authy). Better--integrate FIDO/FIDO2 security keys.

Summary: I'm really frustrated that no link to instructions of any kind are apparent anywhere. I am using a free account to decide whether or not I want a paid subscription. It doesn't look like I'll get one. Since, company couldn't bother to make how to use the site clear. There is also no way of knowing who owns it and other than a couple of email addresses I can't reply to due to being logged into a profile I know nothing about. Again, no instructions!

Positive: Identity creation is fast and easy.
Users can create new identification in a matter of minutes.
Lots of domains to choose from for addresses.

Negative: There are no instructions about how to manage identities anywhere.
Can't reply to an email from email support, as a way to contact it.
Company hidden from users. Which, is not a good thing..
Can't switch between email accounts easily, or delete identity without instructions.
Several email programs will not let me use email addresses with its domains. Not even those ending in ".com".

Summary: I wanted to love this company. They incorporate privacy by default in their email service and add an unlimited spam email creation feature. But today I desperately needed emails with links to job interview invitations. I logged into my account in the early morning only to find the emails were blank--the service couldn't retrieve them. Within a half hour, the site was down due to maintenance. It stayed down the entire day. As a result, I missed out on two promising professional positions. Not only have I NEVER had any other email provider go down for an entire day, but other tech companies give a warning--usually email--several days in advance if there's going to be a service interruption. And then they follow this up the day before service goes down with a final warning email. They realize people depend on tech and need to make arrangements if we won't have access to it.

MsgSafe has lost me as a customer. Their customer service is horrible (no return messages, no way to contact them in an emergency). And now they shut down their site without warning. Who needs an email service that can go down without warning, locking us out of our critical emails?

Positive: Unlimited spam email creation so you can throw out email addresses as they're spammed. Also, you don't have to use another company to manage spam email address--you can do this directly in MsgSafe.

Negative: Customer service doesn't respond to messages. No email warnings about service discontinuation.