Freshservice
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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Serviceaide
Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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PowerDMS
PowerDMS is your one-stop public safety workforce platform, providing a 360º approach to the problems facing law enforcement, 9-1-1, fire, EMS, and more. Simplify internal operations. Improve community engagement. Empower your employees to succeed in their jobs and in their lives.
Post your openings on the public sector job board, GovernmentJobs.com, and/or use QR codes and inbound texts to screen candidates with an automated chatbot. Your recruiters will be immediately notified of the inquiry, so they can take over the chatbot conversation.
Gain more training time by simplifying documentation. Our solution provides a central, standardized system for tracking field training records and onboarding. Increase confidence with a standardized training program, and bring transparency to the field training process.
Simpler operations save time and headaches. So digitize your scheduling process to improve transparency and communication. Be confident your staff can access the latest policies from any device, and easily update, distribute, and track those policies from a secure, cloud-based repository.
Engage your citizens. Support your officers. Tap into automated software that boosts staff morale with positive citizen feedback.
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Code3 Strategist
Code3 Strategist helps you use data effectively to improve your agency’s resilience and future-readiness, by helping you answer three questions:
• What Is? - easily build custom reports that provide sophisticated analyses of every aspect of current and historical operations—improving efficiency and effectiveness for performance monitoring, quality improvement, budget justification and accreditation.
• What Next? – Analyze historical growth and build well-supported and -documented scenarios for future workload based on anticipated changes in your service area.
• What If? – evaluate alternate deployment models with precise simulation tools to identify effective strategies for handling current challenges and anticipated growth: new/relocated stations, apparatus placement, staffing, scheduling/peak units, cross-staffing, auto/mutual aid, detailed dispatch policies, street network changes and other aspects of operations. Evaluate impacts on all aspects of response time, workload, reliability and service delivery.
Vivid, easily-understood graphics let you tell your story clearly and powerfully to stakeholders; all analytics support complete auditability, transparency and data exploration.
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