MeridianLink Opening Reviews

Summary: Overall MeridianLink is very easy to use. I just prefer the older version best. Had less issues. Which I know the newer version may just still have kinks to work out.

Positive: I love the flow of MeridianLink. It is easy to use and easy to navigate. It gives warnings when needed. Overall the flow is nice.

Negative: I don't like the new look. It runs together and is easier to overlook places. Also the new MeridianLink glitches and doesn't save information a lot. Gets frustrating.

Summary: I think it's a great software to use in general. I've noticed how more updates are being released which has helped with my experience with it!

Positive: User friendly, has gotten quicker with recent updates, different colors make it easier to arrange status on loans.

Negative: Still some minor bugs on software such as giving errors when searching for member's branch and not saving when half if the vehicles if is typed.

Summary: The portal product for online applications is very difficult to use and customize. Access makes it a bit easier, but when you change one thing, it can inadvertently effect other stuff so you have to retest the entire application process to verify that everything works still. Changing multiple things can be cumbersome. Also, in the backend, settings have to be changed in multiple places to work correctly and make sure mapping doesn't break to your core systems.

Positive: The Access product is easier and more customizable than the Portal product, which is nice. It was extremely difficult to customize the portal applications as you could change which page contained which questions.

Negative: Interaction between online experience and backend setup could be better. First line support folks need trained better for new products.

Summary: Terrible product for indirect auto lending. MeridianLink is simply not built for high volume indirect lending. The system is to manual. Updates made make the system even worse

Positive: Not too many pros: I guess the two page setup was ok for indirect lending. You can also see application that have been submitted on the direct side

Negative: Clunky set up ratios are near bottom of second page. There is too many clicks System always goes down. Not an easy funding process .

Summary: Overall, there is so much room for improvement within this system. It's been a struggle since we switched over.

Positive: I like that when you input a zip-code the system prefills the rest. There really aren't many other positives I can think of to list.

Negative: ML has been the hardest change for me at my institution, and I've been doing this job for nearly 15-years. It's not user-friendly, it all blends together because there's not enough color, it lags a lot making any process take longer, it's way too clicky and it's been months and I still am frustrated with it every single day. I have a 3-page document with hardships from this transition in my institution. A lot of my suggestions are submitted to ML for review, but nothing ever seems to get approved or changed.