MediRoutes Reviews

Summary: Signed up for a demo on their website - met with a great sales person and she asked all the right questions. Signed up for a month to month subscription in case it didn't work for me... that was 4 years ago and we still use MediRoutes every day. They assigned a trainer and got us going with all the setup stuff... took about a week to get going.

I've had to call support as new employees come into my org to help get them set up. There are so many features and settings that I sometimes just call support to help me out with it.

Positive: I can schedule 100 trips in 3 seconds with this app. All my drivers and vehicles show up in real time. texts get sent to my passengers with a link they can see the driver on a map... super cool. The support has been fantastic. And its cheap - they charge 30 cents a trip - doesn't matter how many drivers I have or facilities I give user access to.

Supposedly, they've been doing NEMT software for 13 years and over a million trips a year get dispatched through MediRoutes... how had I never heard of these people?

Negative: It took a while for me to fully understand all of the pieces of the software and how they all fit together. I guess there are just a lot of features.

Summary: Definitely a "Must Have" SaaS service if you're starting up or well established. The cost savings is HUGE! When we set it up, we were able to eliminate the need to hire additional billing staff, when others left to go to something else, we never had to hire someone new. We had 6 in the office to handle Medicaid billing, and eventually (now) we have only 2 billing gals that handle follow-up and collections. THAT'S IT!! We paid 1600 a month, but when we didn't have to rehire billing staff... that saved us the payroll on 4 people to do the billing a the TARs. An amazing product. Very happy!

Positive: Everything! It does all that you need, is expandable, and the Pricing is based on totaL CALL VOLUME. This will fill out the 1500 forms for insurance and payers effectively eliminating the need for billing staff as you start your operation. PLUS... as your company grows our if you want to open a brokerage in conjunction with your NEMT business, it grows and expands every step of the way. I LOVE THIS PRODUCT!

Negative: Learning curve can be steep. I suggest paying a LITTLE EXTRA TO HAVE ONSITE TRAINING ON THE PLATFORM.