MaxContact Description
MaxContact is compatible with sites with 6 to 1000+ users. MaxContact has clients in all sectors, including BPO's and financial services providers. MaxContact is a trusted supplier to many of these market leaders.
MaxContact Alternatives
Squaretalk
Communication is made possible by flexibility. Squaretalk connects 100's leading business applications, creating unique hubs for call centers around the world. Built to integrate. Cloud contact center that combines speed, flexibility, and ease of integration. Predictive dialer technology which feeds and improves contact center efficiency. Interact. Interact with leads from any device or app. Automate. Create and deploy custom workflows in an interactive workshop. Remote and physical workplaces. Our vision and culture have always been about flexibility and the ability to work from anywhere. This was proven by the Covid-19 pandemic. It has also shown that even when working remotely, we must ensure that individuals and teams can deploy quickly in a distributed, localized environment.
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CloudTalk
Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales).
You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch.
We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher.
CloudTalk offers a 14-day free trial (no credit card details necessary).
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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3CX
3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat.
The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution.
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Pricing
Pricing Starts At:
£49 per month per User
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
MaxContact
Headquarters:
United Kingdom
Website:
www.maxcontact.com
Media
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Product Details
Platforms
Web-Based
Windows
Mac
Linux
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
MaxContact Features and Options
Predictive Dialer Software
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony Software
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Auto Dialer Software
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Dashboard Software
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Call Tracking Software
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Cloud Communication Platform Software
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Cloud PBX Provider
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Reporting Software
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Lead Management Software
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Call Recording Software
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Unified Communications Software
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
MaxContact User Reviews
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