Maergo Description
The result is a national service that disrupts incumbent carriers and empowers the fastest-growing brands to increase their sales and customer satisfaction. Maergo eliminates the need to invest in costly regional distribution centers or complex multi-carrier relationships. With our pre-built integrations to the top multi-carrier platforms, you can quickly get up and running with our 1-3-day delivery service through a single contract or API integration. It is eco-friendly and efficient to use scheduled passenger flight cargo capacity of major airlines such as Southwest, United, and Delta. Diverse use trusted and scalable last-mile partners, creating multiple routes to the consumer's doorstep. No matter what product or service you sell, the consumer today will judge your brand on shipping cost, speed, transparency, and other factors. Shipping is no longer a cost center. Getting the shipping experience right will result in higher sales and customer satisfaction.
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Failed delivery service. Date: Sep 20 2023
Summary: Very unsatisfactory. MAERGO failed to perform satisfactory delivery service.
Positive: N/A.
Negative: MAERGO failed to perform satisfactory delivery service.
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The merchandise was left by the door on 08/25/2023 at 6 PM. I was at home waiting for the delivery. Delivery person did not ring the bell to notify about delivery. At 7:30 PM I found the open empty box in the lobby. This never happened before with other delivery companies.
I contacted the merchant (Saks Fifth Avenue) with the request to replace the merchandise. I was advised to ask MAERGO to change the status of delivery to incomplete to be able issue the replacement. I filed the request #146860 with MAERGO asking to do it, but my request was denied.
I believe the delivery without notification is a failed delivery. Easy notification by ringing the bell should be mandatory for any reliable delivery company.
As a result, I had to buy the same item again (which was $224 gift for my daughter) from Bloomingdale in the store.
I will do my best to avoid using MAERGO as delivery carrier in the future.
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