Maergo Description
The outcome is a transformative national service that challenges traditional carriers while enabling leading and rapidly growing brands to boost both sales and customer satisfaction. Maergo streamlines operations by removing the necessity for costly regional distribution centers and the complexities of managing various carrier partnerships. With our established integrations to top multi-carrier platforms, you can swiftly launch our delivery services, which offer a speedy 1-3 day turnaround through a single contract and API connection. Our eco-conscious approach utilizes the scheduled cargo capacity of major airlines like Delta, United, and Southwest, ensuring a time-efficient solution. Employing a variety of reliable and scalable last-mile partners creates numerous routes to deliver products right to consumers' doorsteps. In today’s market, regardless of the products being sold or the target audience, consumers assess brands based on shipping costs, delivery speed, and transparency. Consequently, an effective shipping experience has transitioned from being merely a cost center to a pivotal factor that drives higher sales and enhances customer satisfaction. This shift emphasizes the importance of logistics in the overall consumer experience, solidifying shipping as a crucial element of brand perception.
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Failed delivery service. Date: Sep 20 2023
Summary: Very unsatisfactory. MAERGO failed to perform satisfactory delivery service.
Positive: N/A.
Negative: MAERGO failed to perform satisfactory delivery service.
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The merchandise was left by the door on 08/25/2023 at 6 PM. I was at home waiting for the delivery. Delivery person did not ring the bell to notify about delivery. At 7:30 PM I found the open empty box in the lobby. This never happened before with other delivery companies.
I contacted the merchant (Saks Fifth Avenue) with the request to replace the merchandise. I was advised to ask MAERGO to change the status of delivery to incomplete to be able issue the replacement. I filed the request #146860 with MAERGO asking to do it, but my request was denied.
I believe the delivery without notification is a failed delivery. Easy notification by ringing the bell should be mandatory for any reliable delivery company.
As a result, I had to buy the same item again (which was $224 gift for my daughter) from Bloomingdale in the store.
I will do my best to avoid using MAERGO as delivery carrier in the future.
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