MadCap Flare Integrations

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

A Feature-based Product Line Engineering (PLE) Factory functions similarly to a traditional manufacturing facility, but it focuses on digital assets rather than tangible components. To build this factory, your organization develops a comprehensive “superset” supply chain of digital assets that are accessible across the entire range of products. These assets come with all the available feature options provided in the product lineup. The selected features for each product are detailed in the Bill-of-Features, and subsequently, a product asset instance is generated using the Gears product configurator. The PLE Factory, driven by Gears, transforms into an automated production system that assembles and configures the shared digital assets according to the chosen features for each product variant at the simple push of a button. With BigLever’s Gears, your organization benefits from a unified set of PLE concepts and frameworks, enhancing your tools and assets, which ultimately streamlines engineering processes throughout the entire product lifecycle. This integration not only promotes efficiency but also fosters innovation within product development.